Cloud Operations Analyst (Azure, DevOps)

HRTX; Taguig; On-site; PHP 1,339,000 - 1,786,000; Full time

Job summary

HRTX in Taguig is hiring a DevOps/Cloud Engineer to join our hybrid team supported by Azure cloud infrastructure. You will maintain 24/7 environments, implement monitoring, and drive automation with IaC and CI/CD pipelines.

The role requires strong scripting skills (PowerShell, Python), ITIL knowledge, and excellent English communication across global teams and time zones. Rotating shifts apply.

Qualifications

• Bachelor's degree in CS/IT or equivalent experience.
• 4+ years of experience supporting and managing Azure or other cloud platforms.
• Hands-on experience with server/infrastructure management and monitoring tools.
• Scripting (PowerShell, Python) for automation and IaC.
• Familiarity with CI/CD, IaC, containers, and SRE principles.
• Strong ITIL background and end-to-end IT service management understanding.
• Excellent written and spoken English across global teams.

Responsibilities

• Support, operate, and maintain 24/7 global Azure cloud environments (production and non-production).
• Handle ITSM processes: Incident, Problem, Change, Monitoring, and Service Request.
• Configure system alerts and resolve health, security, performance, and capacity issues.
• Support Infrastructure as Code (IaC), CI/CD pipelines, and script development for automation.
• Create clear processes, runbooks, and best-practice documentation.
• Collaborate with architects, developers, engineers, clients, and management across time zones.
• Pursue continuous learning and adapt to rotating shifts based on business needs.

Skills

Azure

Cloud infrastructure

Monitoring tools

Scripting (PowerShell, Python)

CI/CD

ITIL

English communication

Education

Bachelor's degree in CS/IT

Tools

PowerShell

Python

CI/CD tools

Job description

Hybrid (4x a month) | Rotating Shift | BGC, Taguig

Key Responsibilities

• Infrastructure & System Maintenance: Support, operate, and maintain 24/7 global Azure cloud environments (production and non-production) to maximize uptime.

• ITSM Process Execution: Handle core IT service management tasks, including Incident, Problem, Change, Monitoring, and Service Request processes.

• Monitoring & Alert Response: Configure system alerts and resolve issues related to health, security, performance, and capacity.

• Automation & CI/CD: Support Infrastructure as Code (IaC), CI/CD pipelines, and script development to improve operational efficiency.

• Documentation: Create clear processes, operational guides, best practices, and issue‑resolution steps.

• Collaboration & Project Delivery: Work closely with cross‑functional teams (architects, developers, engineers) and communicate effectively with clients and management.

• Continuous Learning & Flexibility: Build cloud technical skills through training programs and work flexible, rotating shifts based on business needs.

Qualifications

• Education: Bachelor’s degree in CS/IT (or equivalent experience)

• Experience: 4+ years of experience supporting and managing Azure or other cloud platforms, with hands‑on expertise in infrastructure, server operations, monitoring, and observability tools.

• Technical Skills: Hands‑on experience with server/infrastructure management, monitoring tools, and scripting (e.g., PowerShell, Python) for automation.

• DevOps & SRE: Experienced with CI/CD, Infrastructure as Code (IaC), containers/orchestration, and SRE principles (SLIs/SLOs, DR/BCP).

• ITSM & Support: Solid grasp of ITIL principles, end‑to‑end support escalation processes, and technical project implementation.

• Problem-Solving: Strong analytical ability to troubleshoot and resolve system disruptions quickly.

• Communication & Collaboration: Excellent written/spoken English and comfortable collaborating across global time zones and diverse teams.

Preferred Qualifications

• Certifications: Microsoft Azure or other relevant cloud certifications.

• Domain Expertise: Experience supporting 24/7 web-based or SaaS applications.