Clinical Experience Analyst — Rare Disease Training & Ops

Hammerjack Pty Ltd; Philippines; On-site; PHP 360,000 - 540,000; Full time

Job summary

Hammerjack Pty Ltd.'s rare disease PreventionGenetics support team is seeking an Associate Clinical Experience Analyst to deliver clinical expertise and operational support for medical inquiries, ensuring accurate handling and process escalations.

You will collaborate with cross-functional teams, develop training content, monitor inquiries metrics, and support workflow improvements to enhance customer experience across the portfolio.

Qualifications

• Bachelor's or Associate Degree in Science is required.
• Typing for approximately 90% of a typical working day.
• Ability to work on Weekdays, nights and/or weekends and overtime as needed.

Responsibilities

• Acts as a clinical liaison for both internal and external customers, addressing elevated inquiries.
• Facilitates elevation and documentation process for Unsolicited Medical Inquiries across product portfolio.
• Provides product-specific clinical training, including content creation and collaboration with training teams.
• Collaborates with laboratory and pathology teams to ensure accurate case resolution and process improvements.
• Monitors metrics for clinical inquiries and elevations, and identifies trends for corrective and preventative actions.
• Investigates escalations to identify process gaps and recommends retraining or workflow adjustments.
• Documents all information according to standard operating procedures.

Skills

Science degree

Typing proficiency

Mobile/device work

Education

Bachelor's or Associate Degree in Science

Job description

Hammerjack Pty Ltd.'s rare disease PreventionGenetics support team is seeking an Associate Clinical Experience Analyst to deliver clinical expertise and operational support for medical inquiries, ensuring accurate handling and process escalations.

You will collaborate with cross-functional teams, develop training content, monitor inquiries metrics, and support workflow improvements to enhance customer experience across the portfolio.