Clinical Apps Support & Upgrades Specialist

Nordic Global; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading global technology firm is seeking an Application Support Analyst in Manila, Philippines. In this role, you will provide advanced support for clinical and business applications while managing documentation and vendor relationships. Ideal candidates should possess a bachelor's degree in information technology or a related field and have over 2 years of experience in healthcare IT. Strong analytical skills and excellent communication are essential for success in this position that also offers opportunities for professional development.

Qualifications

• 2+ years’ experience in healthcare IT or equivalent IT application analyst position.
• Experience in executing ITIL-aligned service management processes.
• Excellent communication and customer service abilities.

Responsibilities

• Respond to application support requests and incidents within defined SLAs.
• Manage application and team documentation.
• Plan and execute application upgrades.

Skills

Analytical thinking

Problem-solving skills

Communication

Customer service

Team collaboration

Education

Bachelor's degree in information technology or a related field

Job description

A leading global technology firm is seeking an Application Support Analyst in Manila, Philippines. In this role, you will provide advanced support for clinical and business applications while managing documentation and vendor relationships. Ideal candidates should possess a bachelor's degree in information technology or a related field and have over 2 years of experience in healthcare IT. Strong analytical skills and excellent communication are essential for success in this position that also offers opportunities for professional development.