Clinical Admin Coordinator - Flexible Hours & Evenings

UnitedHealth Group; Muntinlupa; Presencial; PHP 420 000 - 640 000; Tempo integral

Resumo da oferta

Optum Philippines, part of UnitedHealth Group, is seeking a healthcare BPO professional for the clinical support team in Muntinlupa. You will handle member intake, coordinate with hospitals, and process referrals while maintaining compliance.

The role emphasizes high-volume customer service over the phone, flexible evening hours, and collaboration with clinical staff to ensure timely care and program benefits.

Qualificações

• Graduate of any Medical Allied Course.
• Graduate of any 4 year course with at least 1+ years of Healthcare BPO experience.
• Willing to work in Muntinlupa Site.

Responsabilidades

• Manage administrative intake of members.
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers.
• Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles.
• Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review.
• Handle resolution/inquiries from members and/or providers.
• Comply with all applicable Company policies, procedures, and business directives, including any changes relating to work location, team assignments, work schedules, and flexible work arrangements.

Conhecimentos

Healthcare BPO experience

Call center experience

Healthcare industry knowledge

Formação académica

Medical Allied Course or 4-year degree

Descrição da oferta de emprego

Optum Philippines, part of UnitedHealth Group, is seeking a healthcare BPO professional for the clinical support team in Muntinlupa. You will handle member intake, coordinate with hospitals, and process referrals while maintaining compliance.

The role emphasizes high-volume customer service over the phone, flexible evening hours, and collaboration with clinical staff to ensure timely care and program benefits.