Clinic Reception & Patient Services Coordinator

Manila Hearing Aid Center, Inc; San Juan; On-site; PHP 201,000 - 268,000; Full time

Job summary

Manila Hearing Aid Center, Inc. is seeking a friendly receptionist to greet visitors, collect information about visits, and help patients feel comfortable as they begin their clinic journey.

You will book appointments with hearing care specialists, process patient files, maintain clinic supplies, and guide patients through procedures while ensuring data accuracy. The role includes cash handling, stock checks, and coordinating with staff, with a preference for candidates with customer service

Qualifications

• College graduate of any business or medical allied courses.
• Must be willing to travel to Greenhills Mall clinic.
• With good interpersonal and communication skills.
• With minimum of 6 months of relevant work experience.
• Customer Service experience is an advantage.

Responsibilities

• Greet and welcome visitors and patients to the clinic; make them comfortable while taking information regarding their visit to the clinic from them
• Give appointments to patients who want to see a hearing care specialist
• Process patients’ files, and explain the clinic’s policies to them
• Ensure that stationery needed for the smooth operation of the reception desk are always available
• Ensure that the clinic is opened at the appropriate time and ensures clinic reception is clean
• Direct patients to specific locations where they’ll be attended to and guide them through the clinic’s procedures
• Ensure that patient data are accurate and are updated from time to time
• Check stock of batteries, accessories and inform management of shortages
• Collect revenue by recording financial information; collect charges for services; and record third party claims.
• Inform patients when test results have been confirmed.
• Facilitate and manage HA repair concerns
• Answer phone calls and answers inquiries
• Assist the clinic staff in calling customers or patients for whatever company related initiative / purpose it may serve.
• Performs other job-related functions that may be assigned from time to time.

Skills

Interpersonal skills

Communication

Customer service

Education

College degree in business or medical allied course

Job description

Manila Hearing Aid Center, Inc. is seeking a friendly receptionist to greet visitors, collect information about visits, and help patients feel comfortable as they begin their clinic journey.

You will book appointments with hearing care specialists, process patient files, maintain clinic supplies, and guide patients through procedures while ensuring data accuracy. The role includes cash handling, stock checks, and coordinating with staff, with a preference for candidates with customer service