Clinic Front Desk & Patient Experience Associate

Manila Hearing Aid Center, Inc; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

Manila Hearing Aid Center, Inc. invites a friendly clinic receptionist to join our Makati clinic. You will greet visitors, collect information about their visit, and coordinate appointments with hearing care specialists.

You will process patient files, explain clinic policies, ensure supplies, and guide patients through procedures. The role requires onsite work, strong interpersonal skills, and at least six months of related experience, with potential travel to Glorietta 3.

Qualifications

• College graduate of any business or medical allied courses.
• Willing to travel to Glorietta 3 clinic.
• Good interpersonal and communication skills.
• Minimum of 6 months of relevant work experience.
• Customer service experience is an advantage.
• Willing to report onsite for 6 times a week.

Responsibilities

• Greet and welcome visitors and patients to the clinic; make them comfortable while taking information regarding their visit to the clinic from them
• Give appointments to patients who want to see a hearing care specialist
• Process patients’ files, and explain the clinic’s policies to them
• Ensure that stationery needed for the smooth operation of the reception desk are always available
• Ensure that the clinic is opened at the appropriate time and ensures clinic reception is clean
• Direct patients to specific locations where they’ll be attended to and guide them through the clinic’s procedures
• Ensure that patient data are accurate and are updated from time to time
• Check stock of batteries, accessories and inform management of shortages
• Collect revenue by recording financial information; collect charges for services; and record third party claims.
• Inform patients when test results have been confirmed.
• Facilitate and manage HA repair concerns
• Answer phone calls and answers inquiries
• Assist the clinic staff in calling customers or patients for whatever company related initiative / purpose it may serve.
• Performs other job-related functions that may be assigned from time to time.

Skills

Interpersonal skills

Communication skills

Customer service

Attention to detail

Education

College graduate (business or medical allied)

Job description

Manila Hearing Aid Center, Inc. invites a friendly clinic receptionist to join our Makati clinic. You will greet visitors, collect information about their visit, and coordinate appointments with hearing care specialists.

You will process patient files, explain clinic policies, ensure supplies, and guide patients through procedures. The role requires onsite work, strong interpersonal skills, and at least six months of related experience, with potential travel to Glorietta 3.