Clinic Operations Supervisor | Lapu-Lapu, Cebu

Maxicare Health Care; Cebu City; On-site; PHP 600,000 - 820,000; Full time

Benefits offered by this job

Guaranteed up to 15th Month Pay

Quarterly Rice Subsidy

Medicine Benefit

HMO Coverage

Life Insurance

Convertible Leave Credits

Job summary

Maxicare Health Care is seeking an experienced operations leader to act as the operational captain of a clinic, ensuring front-of-house and back-end workflows run smoothly. The role targets senior nurses with leadership, BPO team leads transitioning to healthcare, or supervisors with operations exposure.

You will coach the clinic team, streamline processes, and translate business goals into actionable plans, while handling day-to-day issues and performance metrics to drive continuous

Qualifications

• Graduate of any 4-year course (Nursing or healthcare-related degree is a plus but not required).
• At least 3–4 years' work experience in an operations-heavy role.
• Experience leading small teams or mentoring/junior supervision.
• Strong confidence in decision-making and solving day-to-day issues.

Responsibilities

• Lead and coach the clinic team to deliver warm, efficient, patient-centered service
• Streamline workflows to improve speed, quality, and daily output
• Translate business goals into clear, actionable operational plans
• Solve problems on the spot and prevent issues before they escape
• Handle staff concerns with fairness, empathy, and strong follow-through
• Manage performance metrics and implement continuous improvements
• Set the tone for a disciplined, organized, engaged, high-performing team
• Ensure service standards are consistently met
• Partner with cross-functional teams to roll out new processes or upgrades

Skills

Operations management

Team leadership

Decision making

Problem solving

Metrics handling

Computer proficiency

Education

Bachelor's degree

4-year degree

Job description

You will be the operational captain of the clinic — ensuring that the entire front-of-house and back-end workflow runs smoothly. This role is perfect for senior nurses with emerging leadership experience, BPO team leads ready for a career shift into healthcare, assistant branch managers from retail, pharmacies, diagnostics, or service centers, or HR/Admin supervisors with strong operations and people-management exposure.

Key responsibilities

• Lead and coach the clinic team to deliver warm, efficient, patient-centered service

• Streamline workflows to improve speed, quality, and daily output

• Translate business goals into clear, actionable operational plans

• Solve problems on the spot and prevent issues before they escape

• Handle staff concerns with fairness, empathy, and strong follow-through

• Manage performance metrics and implement continuous improvements

• Set the tone for a disciplined, organized, engaged, high-performing team

• Ensure service standards are consistently met

• Partner with cross-functional teams to roll out new processes or upgrades

About you

• Graduate of any 4-year course (Nursing or healthcare-related degree is a plus but not required)

• At least 3–4 years' work experience in an operations-heavy role

• Experience leading small teams or mentoring/junior supervision

• Strong confidence in decision-making and solving day-to-day issues

• Experience handling metrics, customer concerns, and team performance

• A “fix it, improve it, scale it” mindset

• Strong organizational skills and computer proficiency

• Willing to work on rotational shifts (5-day work week)

Benefits

• Guaranteed up to 15th Month Pay

• Quarterly Rice Subsidy

• Medicine Benefit

• HMO Coverage

• Life Insurance

• Convertible Leave Credits