Clinic Operations Manager—Patient Care & Service Excellence

The Medical City; Cagayan de Oro; On-site; PHP 600,000 - 900,000; Full time

Job summary

The Medical City Clinic in Cagayan de Oro is seeking a Clinic Manager for SM CDO Downtown to lead day-to-day operations, ensure profitability, and maintain high standards of patient care.

The role involves planning and tracking financial targets, developing service standards, and ensuring compliance with health regulations and public health protocols, while building effective teams and sustaining operational excellence.

Qualifications

• Graduate of health allied course with a valid PRC license.
• At least five years in supervisory or managerial roles.
• Desirable: at least one year in industrial-related management.

Responsibilities

• Plan, execute, and monitor financial and business targets per approved budget.
• Develop and monitor customer service standards and related processes.
• Create proactive plans to continuously enhance customer service and satisfaction.
• Align operations with the latest regulatory requirements and public health protocols.
• Monitor and document systems to improve efficiency and patient care quality.

Skills

Management

Communication

Customer Service

Problem Solving

Decision Making

Education

Health allied degree with PRC license

Job description

The Medical City Clinic in Cagayan de Oro is seeking a Clinic Manager for SM CDO Downtown to lead day-to-day operations, ensure profitability, and maintain high standards of patient care.

The role involves planning and tracking financial targets, developing service standards, and ensuring compliance with health regulations and public health protocols, while building effective teams and sustaining operational excellence.