Client Support Assistant

ESCA Incorporated; Mandaluyong; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Government benefits

13th-month pay

Paid time off

Menstrual leave

Engaging workspace

Job summary

ESCA Incorporated seeks a Client Support Assistant to provide comprehensive administrative, operational, and marketing support to the Account Manager and the Client Services Department. You will manage pipeline reports, client accreditation documents, and record-keeping while assisting in the creation and distribution of marketing materials.

Responsibilities include drafting proposals, coordinating contract routing, supporting social media and website content, and monitoring expenses with

Qualifications

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• Highly proficient in Microsoft Office Applications (Word, Excel, PowerPoint) and basic graphic design software/tools.
• Strong working knowledge of major social media platforms and digital marketing best practices.
• Excellent written and verbal professional communication skills.
• Strong organizational and time-management abilities, with a proven knack for managing multi-task administrative pipelines.
• A high level of accuracy and attention to detail when handling critical contract routing and client reporting.

Responsibilities

• Maintain and update weekly Client Services Department (CSD) pipeline and activity reports.
• Manage client accreditation processes by preparing and submitting required documentation through hardcopy packages and digital client portals.
• Generate unique project codes utilizing company portals (ESS and CORE).
• Secure, organize, and route contract documents for authorized signatures upon project award.
• Prepare, document, and issue official office correspondences following approval and sign-off from the Manager.
• Record accurate minutes of meetings and distribute them to attendees after supervisor sign-off.
• Develop draft business proposals under the instruction and guidance of Account Managers.
• Assist in creating, updating, and managing content for corporate social media platforms and the company website.
• Support the development, printing, and distribution of marketing and promotional collateral.
• Provide data collation support, monitor daily expenses, and assist with check preparation and release facilitation.
• Oversee inventory management for marketing operations, promotional materials, and general office supplies, requesting replenishment as needed.
• Maintain a rigorous office documentation and record-keeping system to ensure efficient storage, tracking, and quick retrieval of files.

Skills

Microsoft Office

Graphic design basics

Education

Bachelor’s degree in Marketing, Communications, Business Administration, or a related field

Job description

Job Summary

The Client Support Assistant provides comprehensive administrative, operational, and marketing support to the Account Manager and the wider Client Services Department (CSD). This role involves managing pipeline reports, handling client accreditation documents, generating project codes, maintaining robust record-keeping systems, and assisting in the creation and distribution of marketing materials.

Key Responsibilities

• Maintain and update weekly Client Services Department (CSD) pipeline and activity reports.

• Manage client accreditation processes by preparing and submitting required documentation through hardcopy packages and digital client portals.

• Generate unique project codes utilizing company portals (ESS and CORE).

• Secure, organize, and route contract documents for authorized signatures upon project award.

• Prepare, document, and issue official office correspondences following approval and sign-off from the Manager.

• Record accurate minutes of meetings and distribute them to attendees after supervisor sign-off.

• Develop draft business proposals under the instruction and guidance of Account Managers.

• Assist in creating, updating, and managing content for corporate social media platforms and the company website.

• Support the development, printing, and distribution of marketing and promotional collateral.

• Provide data collation support, monitor daily expenses, and assist with check preparation and release facilitation.

• Oversee inventory management for marketing operations, promotional materials, and general office supplies, requesting replenishment as needed.

• Maintain a rigorous office documentation and record-keeping system to ensure efficient storage, tracking, and quick retrieval of files.

Job Qualifications

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.

• Highly proficient in Microsoft Office Applications (Word, Excel, PowerPoint) and basic graphic design software/tools.

• Strong working knowledge of major social media platforms and digital marketing best practices.

• Excellent written and verbal professional communication skills.

• Strong organizational and time-management abilities, with a proven knack for managing multi-task administrative pipelines.

• A high level of accuracy and attention to detail when handling critical contract routing and client reporting.

Why Work with Us?

We value our team's well-being, security, and growth. Here is a snapshot of what you can expect when you join us:

• Comprehensive Health Coverage: HMO / Health Card with dependent coverage

• Life Insurance: Group Life Insurance coverage for your peace of mind.

• Government Benefits: Complete statutory benefits (SSS, PhilHealth, Pag-IBIG) plus 13th-month pay.

• Paid Time Off: Earn and use leave credits immediately upon hiring.

• Inclusive Wellness: Dedicated Menstrual Leave to support our team's health and comfort.

• Engaging Workspace: Fun monthly activities and major company events to keep our team connected and celebrated.