Client Success Specialist

Ibex Limited; Manila; On-site; PHP 290,000 - 469,000; Full time

Job summary

Ibex Limited in Manila is seeking a customer support representative to assist internal and external stakeholders via email, phone, or other channels, and to ensure accurate transactional processing while liaising with other teams to resolve requests. The ideal candidate will have strong English skills, active listening, and excellent comprehension.

Multilingual abilities (Japanese, Chinese, or Korean) are advantageous, with opportunities to upsell products and services and build productive

Qualifications

• Completed at least 2 years in college or a 2 year Vocational or Certificate course in any field or in BPO/KPO or similar industry
• IT/Tech/Customer Service backgrounds are a plus.
• Multi-lingual(English plus one of the following: Japanese, Chinese, Korean) would be advantageous

Responsibilities

• Respond to email inquiries and requests through Customer Success Team Mailbox
• Process and assign incoming requests from Customers from the Customer Success Team & Tour Request Mailboxes, Service Now and SFDC
• Accomplish Special Projects from Customer Success Managers
• Assign Qualtrics(detractor) cases to CSMs
• Draft Recognition emails and Thank you emails

Skills

Strong English language skills

Active listening

Excellent comprehension

Excellent probing skills

Upselling & cross-selling

Navigation & multi-tasking

Education

2-year college or certificate

Tools

MS Office

Outlook

Windows troubleshooting

Job description

Ibex Limited in Manila is seeking a customer support representative to assist internal and external stakeholders via email, phone, or other channels, and to ensure accurate transactional processing while liaising with other teams to resolve requests. The ideal candidate will have strong English skills, active listening, and excellent comprehension.

Multilingual abilities (Japanese, Chinese, or Korean) are advantageous, with opportunities to upsell products and services and build productive