Client Success & OPEX Finance Associate

PFOCN Philippine Fiber Optic Cable Network; Philippines; On-site; PHP 279,000 - 614,000; Full time

Job summary

PFOCN Philippine Fiber Optic Cable Network is seeking a client relations professional to serve as the primary contact for assigned clients, addressing inquiries promptly and building lasting relationships. The role emphasizes proactive communication, project progress updates, and financial oversight of client accounts.

The position involves leading client discussions to resolve disputes, streamlining the OPEX approval process, and monitoring payment schedules while reporting on key operational

Responsibilities

• Serve as the primary point of contact for assigned clients, addressing their inquiries and concerns promptly.
• Build and nurture long-term relationships with key stakeholders to enhance customer loyalty.
• Provide clients with regular updates on project progress, financial matters, and operational efficiency improvements.
• Client OPEX Approval Process Streamlining.
• Lead discussions with clients to address concerns, resolve disputes, and reach mutually beneficial agreements.
• Monitor payment schedules and ensure timely collection of outstanding balances from clients.
• Track and report key metrics related to OPEX approval times, negotiation success rates, and payment collection efficiency.

Job description

PFOCN Philippine Fiber Optic Cable Network is seeking a client relations professional to serve as the primary contact for assigned clients, addressing inquiries promptly and building lasting relationships. The role emphasizes proactive communication, project progress updates, and financial oversight of client accounts.

The position involves leading client discussions to resolve disputes, streamlining the OPEX approval process, and monitoring payment schedules while reporting on key operational