Hybrid Customer Care Associate — AI-Driven Impact

Genpact

Balanga

Hybrid

PHP 279,000 - 469,000

Full time

5 days ago

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Job summary

Genpact is seeking an Associate - Customer Care - Blended in the Philippines. You will handle inquiries across phone, email, chat, and social channels, delivering accurate information and resolving issues with a focus on customer satisfaction.

Role requires following SOPs, updating CRM records, and collaborating with technical, billing, or logistics teams to close cases and improve service quality. This is a blended, growth-focused opportunity with Genpact.

Qualifications

Bachelors degree in any listed fields is required or preferred.
Experience handling multi-channel customer inquiries is advantageous.
Familiarity with CRM systems and standard operating procedures (SOPs).

Responsibilities

Handle incoming customer queries via phone, email, chat, or social media.
Provide accurate and timely information regarding products, services, or policies.
Resolve customer complaints and elevate issues when necessary.
Follow SOPs and document interactions in the CRM.
Coordinate with technical support, billing, or logistics for issue resolution.
Identify opportunities to upsell or cross-sell products or services.