Client Success & Invoicing Manager

Tavor Perry; Parañaque; On-site; PHP 500,000 - 900,000; Full time

Job summary

Tavor Perry is seeking a Customer/Client Success Manager to become the main point of contact for our existing client base. You will nurture strong relationships, ensure clients derive full value from services and products, and identify opportunities for additional solutions.

In addition to client success duties, you will oversee day-to-day bookkeeping and invoicing in Xero, requiring accuracy with numbers and a warm, professional approach when interacting with clients and internal teams.

Qualifications

• Experience in a client-facing role such as customer success, account management, client services, or customer support.
• Excellent written and spoken English with a warm, professional communication style.
• Hands-on experience with Xero, including creating invoices and setting up recurring billing.
• Solid bookkeeping fundamentals — invoicing, reconciliation, and accurate record keeping.
• Strong follow-through: the ability to chase items to completion without being reminded.
• Comfort translating client requests clearly between clients and a technical team.
• Highly organized with strong attention to detail.
• Reliable, detail-oriented, and able to work independently.

Responsibilities

• Serve as the primary point of contact for existing clients, checking in regularly on active services and projects.
• Build and maintain long-term client relationships so clients feel supported and stay engaged with us.
• Learn our full range of products and services in depth so you can spot where a client would benefit from solutions they are not yet using.
• Handle incoming client inquiries about our digital products in a friendly, helpful way.
• Log and pass technical support questions to our technical team with clear, complete details.
• Follow up with the technical team when a client is waiting on a response, and keep the client updated on progress until the issue is resolved.
• Review and tidy up existing invoicing records, identifying services that were under-billed or not billed at all.
• Set up and manage recurring and repeating invoices in Xero.
• Maintain accurate bookkeeping records on an ongoing monthly basis.
• Track client interactions, follow-ups, and outstanding items so nothing falls through the cracks.

Skills

Client relationships

Xero bookkeeping

English communication

Attention to detail

Independence

Cross-functional liaison

Tools

Xero

CRM software

Job description

Tavor Perry is seeking a Customer/Client Success Manager to become the main point of contact for our existing client base. You will nurture strong relationships, ensure clients derive full value from services and products, and identify opportunities for additional solutions.

In addition to client success duties, you will oversee day-to-day bookkeeping and invoicing in Xero, requiring accuracy with numbers and a warm, professional approach when interacting with clients and internal teams.