Remote Salesforce CSE: Onboarding & Automation Specialist

Specright; Philippines; Remote; PHP 600,000 - 1,100,000; Full time

Job summary

Specright is hiring a Customer Success Engineer to partner with customers post-sale, ensuring onboarding, adoption, and long-term value realization within Salesforce ecosystems.

You will translate business requirements into scalable technical solutions, design configurations, and maintain thorough integration documentation while coordinating with Product, Engineering, and Support teams.

Qualifications

• Minimum 2-3 years in a relevant Customer Engineering Support, Implementation or Success role.
• Salesforce.com knowledge required (Active Administrator credential required; Advanced Admin, Platform App Builder, or Developer preferred)
• Be an active learner; able to manage multiple customers' task prioritization; capable of thriving in an early-stage technology environment.

Responsibilities

• Partner with Customer Success Managers (CSMs) to support onboarding, implementations, and ongoing technical success
• Translate customer business requirements into scalable technical solutions within Salesforce and related systems
• Guide customers on best practices for configuration, automation, and system design to maximize product value
• Support customer health initiatives by identifying technical risks and proactively driving resolution
• Configure and optimize Salesforce objects, fields, flows, validations, and automations
• Design and support integrations between Salesforce and third-party systems (APIs, middleware, data sync)
• Troubleshoot complex technical issues related to data integrity, performance, and system behavior
• Maintain technical documentation including solution designs, configurations, and integration diagrams
• Act as a technical liaison between customers and internal Product, Engineering, and Support teams
• Provide feedback to Product on customer use cases, technical gaps, and enhancement opportunities
• Support pre-renewal and expansion efforts by validating technical feasibility and scalability

Skills

Salesforce knowledge

Customer enablement

Technical communication

Problem solving

Multi-project management

Education

Salesforce Administrator certification

Tools

Salesforce

APIs

Middleware

Data integration

Job description

Specright is hiring a Customer Success Engineer to partner with customers post-sale, ensuring onboarding, adoption, and long-term value realization within Salesforce ecosystems.

You will translate business requirements into scalable technical solutions, design configurations, and maintain thorough integration documentation while coordinating with Product, Engineering, and Support teams.