Client Services - Wealth Management (Pooling)

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 603,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Senior Client Admin Associate to manage client deliverables with precision, coordinate offshore/onshore handoffs, and support daily inquiries. The role emphasizes accuracy, deadline adherence, and strong stakeholder communication.

The successful candidate will handle high-volume client communications and maintain documentation per SOPs, contributing to smooth onboarding and process improvements.

Qualifications

• 3+ years in Investment/Asset Management, Wealth Management, or Private Banking.
• Strong client relationship skills and accuracy are essential.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication and interpersonal abilities.
• Strong understanding of investment products, markets, and portfolio management.

Responsibilities

• Review and process client deliverables with high accuracy and timeliness.
• Ensure off-shore and on-site handoffs follow standard procedures.
• Manage daily communications and respond to stakeholder inquiries.
• Maintain client documentation in line with SOPs and requirements.
• Respond to high email volume and prioritize requests.

Skills

Client relationship management

Attention to detail

Multi-tasking

Communication skills

MS Office proficiency

Education

Bachelor’s degree in Finance/Commerce

Tools

MS Office

Job description

General Responsibilities (Client Admin):

• Prepare, review and complete assigned deliverableswith highest level of accuracy and within a predetermined time set forth in the work allocation.
• Senior Associate is responsible in ensuring all deliverables in the checklist/worklist are prepared and completed on agreed deadline.
• All members should be aware of and must perform its duties in accordance to the standard procedure of a proper hand off both offshore and onshore.
• Actively work with daily request/inquiries, ensuring stakeholders expectations are being met, in accordance with present policies and procedures.
• Should be able to properly handle any noncritical and critical process-related issues and escalat on a timely manner to the supervisor or to any internal and external counterpart that may help fix and complete the task.
• Actively manage daily emails and take action as needed in accordance with team protocols.
• Support the team by acting as back up in the absence of team member/s.
• Work closely with Process Lead and Manager for onboarding new transition processes, projects, and team member/s.
• Assist and help associate team members in their technical development through continuous process training.
• Help Team Leader & Process Lead in identifying, implementing, and participating across team initiative, including but not limited to process reviews whenever needed, maintenance of process documentations, sharing best practices and other relevant process improvements.

Core Duties and Responsibilities (Client Services)

• Review and process cash wire instructions daily and ensure all information is accurately recorded and appropriately communicated to trade implementation team.
• Perform daily reconciliation of records and promptly identify, investigate and communicate any discrepancies or breaks to both Offshore and Onshore Teams.
• Manage client communications and maintain accurate records and management of client documentations in accordance with standard operating procedures and requirements.
• Monitor, prioritize and complete client request with a high level of accuracy, quality and timeliness.
• Manage high volume of email queries and effective prioritizing.

Qualification:

• Minimum of 3 years of solid experience of relevant work such as Investment/Asset Management, Wealth Management or Private Banking environments.
• Strong client relationship management capabilities
• Accuracy and attention to detail are critical.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication (verbal and written) and interpersonal skills
• Strong understanding of investment products, financial markets and portfolio management, preferably understand subscriptions and redemption work.
• Strong stakeholder management and collaboration skills.
• Ability to work in a deadline driven environment with minimal supervision
• Strong analytical skills and numerical thought process.
• Proficient in MS Office application.

Shift Schedule: 8PM-5AM or 9PM-6AM