Client Services Team Lead | Onsite Cebu | Flexible Hours

MicroSourcing International; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing is seeking a Team Leader to oversee an offshore team from Cebu, working onsite with shifting hours. You will coordinate with the client, monitor KPIs, and drive performance and attendance monitoring while coaching staff and ensuring operational excellence.

Join a collaborative environment with opportunities for continuous learning, inclusive culture, and awards for performance. Onsite setup in Cebu IT Tower and career growth await.

Qualifications

• Strong English and communication skills, both written and verbal (REQUIRED).
• 2+ years of experience in a leadership role.
• Direct client-facing experience.

Responsibilities

• Coordinate with the client regarding offshore team status.
• Monitor KPIs set by the client or MicroSourcing.
• Track and manage team performance and attendance.
• Conduct coaching and issue corrective actions.
• Prepare reports and dashboards for management decisions.
• Support day-to-day operations and handle staff queries.
• Disseminate policy updates and company events information.

Skills

Leadership

Strong English

Client-facing

Job description

MicroSourcing is seeking a Team Leader to oversee an offshore team from Cebu, working onsite with shifting hours. You will coordinate with the client, monitor KPIs, and drive performance and attendance monitoring while coaching staff and ensuring operational excellence.

Join a collaborative environment with opportunities for continuous learning, inclusive culture, and awards for performance. Onsite setup in Cebu IT Tower and career growth await.