Client Services Rep 2 - Meeting Planner

IQVIA; Taguig; On-site; PHP 390,600 - 613,800; Full time

Job summary

IQVIA in Taguig, Philippines seeks an experienced events planner with strong customer service skills to support US-based clients. The role involves coordinating all aspects of meeting logistics, from venue and catering to AV, as part of the client Core Team.

You will manage communications with hosts and attendees, ensure timely virtual meeting setup, and uphold client compliance and SLAs. A Bachelor's degree and US-culture familiarity are preferred, with night shifts required.

Qualifications

• 3+ years of events planning and/or customer service experience.
• Experience catering to US clients, preferably in a phone-based CS role.
• Pharma industry experience is a plus.
• Familiarity with US cultural norms and practices is helpful.
• Bachelor's Degree Required.
• Proficiency in MS Office (Word, Excel, PowerPoint, Teams) and Outlook.
• Knowledge in SharePoint, Salesforce and Smartsheet preferred.
• Willing to work in night shift.
• Amenable to work in McKinley Taguig.

Responsibilities

• Collaborate as part of the client Core Team to plan meetings.
• Act as IQVIA Program Owner and coordinate all aspects of meeting logistics within budget.
• Lead communication with Program Host and coordinate venue, catering, and AV.
• Ensure timely virtual meeting setup with URL details and moderator.
• Manage attendee RSVPs to meet minimum attendance.
• Ensure program host meeting closeout and compliance with client rules.
• Maintain timely correspondence with field reps and update stakeholders.
• Adhere to SLA parameters and log hours in Sprout/PSA.

Skills

Event planning

Customer service

US client experience

Night shift readiness

Attention to detail

Education

Bachelor's Degree

Tools

Word

Excel

PowerPoint

Outlook

Teams

SharePoint

Salesforce

Smartsheet

Job description

Essential Duties & Responsibilities

• Collaborate as an integral part of the client Core Team which comprises of meeting planners, speaker bureau planners, logistics planners, customer success managers, compliance specialists and tech support and other planner roles supporting overall planning (pre and post) of each meeting..
• Act as the IQVIA Program Owner and coordinate all aspects of the planning and delivery of relevant meeting logistics in a timely manner within the client’s business rules and budgetary requirement.
• Lead communication and planning with Program Host supporting all aspects of the following:
• HCP Speaker for meeting date within contractual parameters
• Venue, food/beverage, and AV confirmation with Logistics Planner
• Ensuring set-up for virtual meeting types are timely - virtual meeting URL details and virtual moderator
• Attendee RSVPs to ensure minimums are met
• Ensure program host meeting closeout
• Application of client business and compliance rules throughout the planning process
• Manage all correspondence with field rep in a timely and accurate manner including but not limited to invitations, confirmation letters, program status updates, speaker travel itineraries and pre-event packs.
• Liaise with relevant internal and external stakeholders to ensure appropriate team members have the most up to date information
• Complete work within client defined SLA parameters
• Ensure understanding of system functionalities related to job function as assigned
• Ability to trigger or elevate any items that can impact risk on meeting compliance
• Comply with timekeeping standards & policies in Sprout, PSA ensuring accurate work hours are logged
• Other related team task may be assigned

Qualifications

• 3+ years of (events) planning, and/or customer service experience or equivalent
• Previous work experience in catering to US clients, preferably in a phone-based Customer Service role, is required
• Relevant events or meeting planning experience is preferred
• Pharma Industry experience is a plus
• Familiarity with US cultural norms and practices to better understand and service stakeholders and clients.
• Bachelor's Degree Required.
• Proficiency in PC applications, Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook is required.
• Knowledge in SharePoint, Salesforce and Smartsheet preferred.
• Willing to work in night shift
• Amenable to work in Mckinley Taguig

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.