Client Services Rep 1 - Logistic Planner

IQVIA; Taguig; On-site; PHP 360,000 - 540,000; Full time

Job summary

IQVIA Manila is seeking a Manila Speaker Bureau Logistics Planner to support planning and management of meetings and events for life sciences clients. You will work with a core team of meeting planners to coordinate venue, F&B, and AV, ensuring compliance and timely delivery within budget and SOPs.

The role requires 2+ years in events or customer-service planning, familiarity with US client needs, and strong MS Office skills. Willingness to work US hours and occasional night shifts is expected.

Qualifications

• 2+ years of events or customer-service planning experience or equivalent.
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Responsibilities

• Collaborate as part of the client Core Team of meeting planners, speaker bureau planners and other planner roles.
• Coordinate all aspects of planning and delivery of meeting logistics within rules and budget.
• Confirm venue/location bookings and ensure compliance with SOP.
• Plan and confirm Food & Beverage needs for attendees and speakers.
• Review and secure all audio-visual requirements per requests.
• Coordinate venue, F&B and AV confirmations with Meeting Planner through standard docs.
• Ensure timely completion and documentation within SLA.
• Communicate with planners, vendors and stakeholders about task progress.
• Apply client business and compliance rules throughout planning.
• Raise items impacting risk to meeting compliance.
• Complete work within client-defined SLA parameters.
• Maintain understanding of system functionalities related to the job function.
• Liaise with internal/external stakeholders to keep information up-to-date.
• Comply with time-keeping standards and log hours accurately.

Skills

Events planning

Customer service

US client support

MS Office

SharePoint

Salesforce

Smartsheet

Twilio

CRM tools

Multitasking

Education

Bachelor’s Degree

Tools

SharePoint

Salesforce

Smartsheet

Twilio

CRM

Job description

Manila Speaker Bureau Logistics Planner

IQVIA’s Speaker Bureau team consists of dedicated meeting professionals who plan and manage highly compliant meetings and events for Life Sciences organizations. We work with our clients to deliver a high‑quality attendee experience through a range of in‑person, hybrid, and virtual meetings by seamlessly pairing deep industry expertise, best‑in‑class compliance technology, and an innovative, scalable approach to support our client’s Speaker Bureau.

Responsibilities

• Collaborate as an integral part of the client Core Team comprising of meeting planners, speaker bureau planners, and other planner roles supporting the logistics of each meeting.
• Coordinate all aspects of the planning and delivery of relevant meeting logistics in a timely manner within the client’s business rules and budgetary requirements.
• Confirm and secure location/venue booking for each meeting, applying venue compliance following business rules and approved SOP.
• Plan and confirm Food & Beverage needs for the Sales Rep, Speaker, and all attendees, considering any requested special F&B needs.
• Review and secure all audio‑visual needs for the meeting, including specific requests by the Sales Rep or the Speaker(s).
• Coordinate venue, food & beverage, and AV confirmation with Meeting Planner through standard documentation and communication within the meeting lifecycle.
• Ensure all related tasks and required documents are sent and confirmed in a timely manner as measured by task due dates and applicable service level deliverables.
• Communicate timely with meeting planner, speaker bureau planner, and vendors regarding task completion and other related inquiries or follow‑up needs.
• Apply client business and compliance rules throughout the planning process, especially relating to venue appropriateness and negotiated rates.
• Trigger or raise any items that may impact risk on meeting compliance.
• Complete work within client‑defined SLA parameters.
• Maintain understanding of system functionalities related to the job function.
• Liaise with relevant internal and external stakeholders to ensure appropriate team members have up‑to‑date information.
• Comply with time‑keeping standards and policies in Sprout, PSA, ensuring accurate work hours are logged.

Qualifications

• 2+ years of events or customer‑service planning experience or equivalent.
• Previous work experience in catering to US clients, preferably in a phone‑based Customer Service role.
• Relevant events or meeting planning experience.
• Experience in the Pharma industry is a plus.
• Familiarity with US cultural norms and practices.
• Bachelor’s Degree.
• Proficiency in PC applications, Microsoft Office suite (Word, Excel, PowerPoint, Teams, Outlook).
• Knowledge of SharePoint, Salesforce, and Smartsheet is preferred.
• Experience with phone systems such as Twilio, CRM software, and other relevant technology.
• Ability to carry out analysis and information gathering to resolve routine problems.
• Willingness to work during US standard business hours, be flexible on the schedule, and/or work extended hours during peak season.
• Ability to multi‑task and plan numerous meetings simultaneously while maintaining strong attention to detail.
• Ability to report onsite frequently when required by business need.
• Conducive workspace when working remotely, with ability to receive and make calls, use company‑provided dual monitors, and have appropriate internet speed.
• Comfortable working in a fast‑paced team environment, while also able to work independently.
• Exceptional customer service skills.
• Strong sense of urgency and effective problem‑solving ability.
• Excellent oral and written communication skills with a focus on conciseness, clarity, and efficient summarization.
• Collaboration as part of the project team to execute world‑class events measured by client satisfaction.
• Located in Mckinley Taguig.
• Willing to work night shift.