Client Services Manager - TP MOA

Teleperformance; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Teleperformance in the Philippines is seeking a Client Services Manager responsible for developing and implementing customer relationship management expansion and retention strategies, working with business development during the initial account management period, and maintaining loyalty and segmentation programs.

The role involves developing and sustaining strategic relationships with customers to promote awareness and profitable business, reviewing retention metrics, market trends, and guiding

Qualifications

• Develops and sustains strategic business relationships with customers to promote awareness and profitability.
• Leads a team of specialists with employee lifecycle responsibilities.
• Coaches, mentors and trains others in the field of expertise.

Responsibilities

• Develops and implements CRM expansion and retention strategies.
• Collaborates with business development during the initial account management period.
• Reviews and reports on customer retention, opportunities, and market trends.
• Maintains loyalty and segmentation programs.
• Maintains relationships with high-value clients.

Skills

Customer relationship management

Account management

Team leadership

Mentoring/coaching

Decision making

Job description

Client Services Manager

Responsible for the development and implementation of customer relationship management expansion and retention strategies. Works with business development staff during the initial account management period. Maintains loyalty and segmentation programs. Develops and sustains strategic business relationships with customers to promote organizational awareness and profitable business. Regularly reviews and reports on customer retention, business opportunities, and market trends. Maintains relationships with high-value clients.

Experienced specialist in one discipline with a thorough understanding of related areas. Often serves as a driving force behind the development of new solutions for programs, complex projects, processes, or activities. Acts as final decision/opinion maker in the area, and coaches, mentors, and trains others in the field of expertise.

Ensures the implementation of short- to medium-term activities within the business area or supports the sub-function in line with departmental strategy. Ensures appropriate policies, processes, and standards are developed and implemented to support tactical direction. Leads a team of specialists, sometimes across several hierarchical levels, with full employee lifecycle responsibility.