Sr. Client Services Manager

TP; Taguig; On-site; PHP 400,000 - 650,000; Full time

Job summary

TP in the Philippines seeks a seasoned customer relationship management specialist to lead CRM expansion and retention strategies. You will collaborate with business development during the initial account management period, while maintaining loyalty and segmentation programs to promote profitability.

You will review retention metrics, report on market trends, and nurture strategic relationships with high-value clients to support organizational awareness and sustained growth.

Qualifications

• Excellent aptitude in Math and MS Excel.
• Expansive experience in PNL management and its components.
• Extensive background in Client Services.
• Interview Requirements: Candidates must have access to a working laptop or PC equipped with a camera and Microsoft Excel.

Responsibilities

• Responsible for the development and implementation of CRM expansion and retention strategies.
• Works with business development staff during the initial account management period.
• Maintains loyalty and segmentation programs.
• Develops and sustains strategic business relationships with customers to promote organizational awareness and profitable business.

Skills

Math

MS Excel

PNL management

Client Services

Job description

Responsible for the development and implementation of customer relationship management expansion and retention strategies. Works with business development staff during the initial account management period. Maintains loyalty and segmentation programs. Develops and sustains strategic business relationships with customers to promote organizational awareness and profitable business. Regularly reviews and reports on customer retention, business opportunities, and market trends. Maintains relationships with high-value clients.

Experienced specialist in one discipline with a thorough understanding of related areas. Often serves as a driving force behind the development of new solutions for programs, complex projects, processes, or activities. Acts as final decision/opinion maker in the area, and coaches, mentors, and trains others in the field of expertise.

Ensures the implementation of short- to medium-term activities within the business area or supports the sub-function in line with departmental strategy. Ensures appropriate policies, processes, and standards are developed and implemented to support tactical direction. Leads a team of specialists, sometimes across several hierarchical levels, with full employee lifecycle responsibility.

About you

• Excellent aptitude in Math and MS Excel
• Expansive experience in PNL management (Profit & Loss Management) and its components
• Extensive background in Client Services
• Interview Requirements: Candidates must have access to a working laptop or PC equipped with a camera and Microsoft Excel.