Client Services Manager

Global Medical Virtual Assistants; Quezon City; Remote; PHP 812,448 - 973,152; Full time

Benefits offered by this job

Free Training

Paid Time Offs

HMO Coverage

Optical Rewards

Performance-Based Increase

Permanent Work From Home

Job summary

A leading virtual healthcare services provider is seeking a Client Services Manager to lead a team of virtual assistants. The ideal candidate will have experience in healthcare management, strong English communication skills, and the ability to work under pressure. This remote position offers a competitive salary of up to $1400 monthly, along with benefits like paid time off and HMO coverage.

Qualifications

• At least three years of Healthcare/Medical Management/Remote Management experience.
• Ability to think outside the box and create solutions.
• Highly motivated, focused, and organized.

Responsibilities

• Manage day-to-day operations of a team of Medical Client-VA pairs.
• Partner with clients to create task lists for productivity and profitability.
• Manage clients' needs with Global Medical’s services.

Skills

Healthcare/Medical Management

Remote Management

MS Office applications

Google Suite

Fluent English

Education

Degree in a medical or healthcare-related field

Job description

Overview

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.

Responsibilities

• Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager
• Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
• Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
• Medical Client-VA management
• Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

Qualifications

• A Degree in a medical or healthcare-related field is preferred
• At least three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes)
• Highly proficient in the English Language (Both written and oral)
• Can perform under pressure and work alongside high-level professionals in a team environment
• Self-starter and highly-motivated
  Is focused, organized, and has a growth mindset
• At least one year of Training and Development experience (preferred but not required)
• Ability to think outside the box: can understand requirements and create solutions if necessary
• Must be efficient with MS Office applications and Google Suite
• Open to working night shifts

System Requirements

• PRIMARY SYSTEM
  • Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
  • Computer Memory/RAM: 8.00 GB
  • Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura
  • Headset: Any USB-type headset with noise-cancelling feature
  • Camera: Capable of a clear and crisp video output
• BACK-UP SYSTEM
  • OPTION 1 (BACKUP SYSTEM):
  • Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
  • Computer Memory/RAM: 8.00 GB
  • Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura
  • Headset: Any USB-type headset with noise-cancelling feature (Optional)
• OPTION 2 (POWER SUPPLY - UPS):
  • Must be capable of powering your work station for at least 3 hours
  • Typically a device with 240Wh or higher will be sufficient
  • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
• PRIMARY INTERNET CONNECTION
  • DSL / Fiber Connection - Minimum of 8mb/s
• BACK-UP INTERNET CONNECTION
  • Minimum of 5mb/s

Rate and Rewards

• Rate is as high as $1400 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Optical Rewards
• Performance-Based Increase
• Permanent Work From Home