Client Services Coordinator: Ops & Reporting Lead

Canon Business Process Services Philippines Inc.; Pateros; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Canon Business Services Centre Philippines is seeking an enthusiastic team member to provide outstanding customer service to Canon’s Managed Services clients. You will support the Client Service Managers and Service Delivery Team, ensuring data accuracy and smooth process flows across departments.

The role involves coordinating MDS accounts, preparing monthly performance reports, handling vendor requests, and assisting with invoicing.

Qualifications

• Minimum of 2 years relevant professional experience.
• Tertiary qualification in Business Management or equivalent.
• Strong time management and multitasking abilities.
• Excellent verbal communication and written communication skills.
• High level of accuracy and attention to detail.
• Advanced computer skills in MS Word, Excel, PowerPoint.

Responsibilities

• Provide outstanding customer service to Canon's Managed Services Customers by supporting the Client Service Managers and Service Delivery Team.
• Collaborate with CSMs to manage nominated Managed Document Services (MDS) accounts and meet customer deliverables.
• Coordinate with Canon departments to ensure accurate data, seamless processes, and information flow.
• Support the Managed Services and Service Delivery team to focus on core business deliverables.
• Assist with monthly customer performance reporting including producing reports from multiple data sources.
• Prepare and compile customer reports as required by CSMs.
• Coordinate Managed Valet Services including arranging leave coverage for onsite valet services.
• Handle onsite escalations, vendor requests and queries.
• Raise invoices for labour costs in Canon systems and manage through to payment.
• Assist with new vendor engagement for valet services.
• Contribute to continuous improvement of team, processes and procedures.
• Provide regular communication to the team about matters affecting them and escalate discrepancies.
• Assist with IMACD duties and monthly MDS reporting, producing graphs and analytical summaries.

Skills

Time management

Multitasking

Verbal communication

Written communication

Attention to detail

Independent work

Teamwork

Analytical skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Canon Business Services Centre Philippines is seeking an enthusiastic team member to provide outstanding customer service to Canon’s Managed Services clients. You will support the Client Service Managers and Service Delivery Team, ensuring data accuracy and smooth process flows across departments.

The role involves coordinating MDS accounts, preparing monthly performance reports, handling vendor requests, and assisting with invoicing.