Client Services Associate

Howden; Philippines; Sur place; PHP 240 000 - 420 000; Plein temps

Résumé du poste

Howden in the Philippines is seeking a Client Services Associate to provide administrative, operational, and client support across various client servicing activities. The role collaborates with clients, external partners, and internal stakeholders to ensure timely service delivery and accurate documentation.

Requirements include a Bachelor's degree in a related field and 1–3 years in client services or similar roles; strong communication and MS Office proficiency are essential for daily tasks

Qualifications

• Bachelor's degree in a related field.
• 1–3 years of experience in client services or related functions.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office apps (Excel, Word, Outlook, PowerPoint).

Responsabilités

• Coordinate and support client servicing activities, ensuring timely responses to inquiries and requests.
• Monitor and manage client documentation, contracts, policies, and records for accuracy and completeness.
• Support account management by updating, tracking requests, and resolving client concerns within SLAs.
• Prepare reports, maintain databases, and document client transactions and activities.
• Collaborate with cross-functional teams to improve processes and enhance the client experience.

Connaissances

Communication

Interpersonal skills

MS Office proficiency

Formation

Bachelor's Degree in Business Administration, Management, Insurance, Human Resources, Healthcare Administration, or a related field

Outils

Microsoft Office

Description du poste

We are seeking a Client Services Associate to provide administrative, operational, and client support across various client servicing activities. This role works closely with clients, external partners, and internal stakeholders to ensure the timely and efficient delivery of services, maintain accurate documentation, and support day-to-day account management activities.

Key responsibilities include:

• Coordinate and support client servicing activities, ensuring timely responses to client inquiries and requests.
• Monitor and manage client documentation, contracts, policies, and related records to ensure accuracy and completeness.
• Support account management activities by providing updates, tracking requests, and resolving client concerns within established service levels.
• Prepare reports, maintain databases, and ensure proper documentation of client transactions and activities.
• Collaborate with cross-functional teams to improve processes and enhance the overall client experience.

Required Qualifications:

• Bachelor's Degree in Business Administration, Management, Insurance, Human Resources, Healthcare Administration, or a related field.
• At least 1–3 years of experience in client services, customer support, account management, insurance, healthcare administration, employee benefits, or a related function.
• Strong communication and interpersonal skills, with the ability to build and maintain positive stakeholder relationships.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.