Client Services Associate

Howden; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Howden in Makati, Philippines, is seeking a Client Services Associate to provide administrative, operational, and client support across various servicing activities. The role works with clients, partners, and internal teams to ensure timely delivery and accurate documentation for day-to-day account management.

Key responsibilities include coordinating responses to inquiries, managing contracts and policies, preparing reports, and collaborating with teams to enhance the client experience.

Qualifications

• Bachelor's degree in business, management, or related field is required.
• 1–3 years of experience in client services, customer support, or account management.
• Strong communication and interpersonal skills to build stakeholder relationships.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Coordinate and support client servicing activities with timely responses to inquiries.
• Monitor and manage client documentation, contracts, policies, and related records.
• Support account management by tracking requests and resolving concerns within service levels.
• Prepare reports, maintain databases, and document client transactions.
• Collaborate with cross-functional teams to improve processes and client experience.

Skills

Communication skills

Interpersonal skills

MS Office proficiency

Education

Bachelor's Degree in Business Administration, Management, Insurance, Human Resources, Healthcare Administration, or related field

Tools

Microsoft Office Suite

Job description

We are seeking a Client Services Associate to provide administrative, operational, and client support across various client servicing activities. This role works closely with clients, external partners, and internal stakeholders to ensure the timely and efficient delivery of services, maintain accurate documentation, and support day-to-day account management activities.

Key responsibilities include:

• Coordinate and support client servicing activities, ensuring timely responses to client inquiries and requests.
• Monitor and manage client documentation, contracts, policies, and related records to ensure accuracy and completeness.
• Support account management activities by providing updates, tracking requests, and resolving client concerns within established service levels.
• Prepare reports, maintain databases, and ensure proper documentation of client transactions and activities.
• Collaborate with cross-functional teams to improve processes and enhance the overall client experience.

Required Qualifications:

• Bachelor's Degree in Business Administration, Management, Insurance, Human Resources, Healthcare Administration, or a related field.
• At least 1–3 years of experience in client services, customer support, account management, insurance, healthcare administration, employee benefits, or a related function.
• Strong communication and interpersonal skills, with the ability to build and maintain positive stakeholder relationships.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.