Client Returns Advocate I

Insight; Metro Manila; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health insurance (HMO) for you and 2+1

Hybrid work setup

Group life insurance

Work from another location up to 30 A

Job summary

Insight in Pasig City, Metro Manila, Philippines, is seeking a Client Returns Advocate I for a hybrid role with weekly onsite work at Ortigas Center. The position focuses on post‑sales client requests via phone, email, and chat, using SAP and vendor sites to resolve issues.

You will be the primary contact for clients, provide service and sales support, and collaborate with internal teams. A career path offers advancement opportunities within Insight.

Qualifications

• Bachelor’s degree in any course or an Associate level.
• 6 months to 1 year work experience in Customer Service in any industry.
• Familiarity with MS Applications.
• Good communication skill both written and verbal.

Responsibilities

• Serves as a primary point of contact for all post‑sales client requests.
• Provides customer service and manages sales support.
• Builds relationships with other Insight departments.
• Be AmbITious: opportunity for swift advancement within the organization through a structured career path.

Skills

Communication

Education

Bachelor's degree or Associate

Customer Service experience

Tools

MS Applications

Job description

• #20on Fortune’s World'sBest Workplaces™ list

Client Returns Advocate I

Company : Insight Job Type : Full Time Pasig, Ncr JobCopilot will tailor your resume and auto-fill the application

Job Description - Client Returns Advocate I

Requisition Number: 103240

Client Returns Advocate I

Location: This is a hybrid opportunity where you will work once a week in the office. Our office location is at 10 th and 11 th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Now is the time to bring your expertise to Client Returns Advocate I role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data,AI, cybersecurity, and analytics to ensure they are future-ready.

As a Client Returns Advocate I with Insight, you will hold a position that you will be the primary point of contact for all post‑sales client requests. This position will assist both internal and external clients with their requests via the phone, E‑mail, and IM. They will utilize SAP, manufacturer websites, and vendor websites to research and resolve client issues. The role will also be required to interact cross functionally with various internal Insight departments. Along the way, you will identify and drive continuous process improvement efforts.

What to ExpectWe’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect—health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid set up (once a week work onsite)
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

As a Client Returns Advocate I, you will get to:

• Serves as a primary point of contact for all post‑sales client requests
• Providing customer service and managing sales support
• Build relationships with other Insight departments
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Client Returns Advocate I , you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We are looking for a Staff Accountant II with:

• Bachelor’s degree in any course/ Associate level
• 6 months – 1 year work experience in Customer Service in any industry
• Familiarity with MS Applications
• Good communication skill both written and verbal

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20on Fortune’s World'sBest Workplaces™ list
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022 and 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people‑first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.