Client Relationship Specialist – Commercial Banking

JPMorganChase; Philippines; On-site; PHP 480,000 - 600,000; Full time

Job summary

JPMorganChase is seeking a Client Service Associate within its Commercial and Investment Banking team. You will be the primary contact for your client portfolio, building relationships and delivering meaningful solutions that support business growth.

The role emphasizes collaboration with colleagues across the firm and continuous process improvements. The position requires a bachelor’s degree and at least 3 years in a client-facing role, with strong communication, organizational skills, and a

Qualifications

• Bachelor's degree or equivalent in client service, operations, sales, portfolio management, or financial services.
• Minimum of 3 years of experience in a client-facing or relationship management role.
• Excellent verbal and written communication skills, with the ability to tailor messages to diverse audiences.
• Strong organizational and time management skills, with the ability to multitask and work under pressure.
• Demonstrated analytical and problem-solving abilities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to collaborate effectively with internal and external stakeholders.
• High level of risk awareness and adherence to compliance standards.
• Proven ability to drive process improvements and contribute ideas for service enhancements.

Responsibilities

• Build and maintain strong relationships with clients, serving as their primary point of contact
• Resolve client issues by identifying root causes and taking ownership from initiation to resolution
• Collaborate with internal teams to deliver optimal service and solutions
• Communicate clearly and professionally with clients and colleagues, both verbally and in writing
• Prioritize and manage daily workload to maximize productivity and meet deadlines
• Apply knowledge of banking products and services to address client needs and add value
• Identify and control risks, ensuring compliance with policies and procedures
• Proactively seek opportunities for process and service improvements
• Demonstrate a growth mindset by embracing continuous learning and feedback
• Uphold a high standard of professionalism and client advocacy in all interactions

Skills

Client service

Relationship management

MS Office

Communication skills

Analytical abilities

Education

Bachelor’s degree

Job description

JPMorganChase is seeking a Client Service Associate within its Commercial and Investment Banking team. You will be the primary contact for your client portfolio, building relationships and delivering meaningful solutions that support business growth.

The role emphasizes collaboration with colleagues across the firm and continuous process improvements. The position requires a bachelor’s degree and at least 3 years in a client-facing role, with strong communication, organizational skills, and a