Client Relationship Management - Senior Analyst

Marsh Risk Consulting; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Marsh Risk Consulting in the Philippines seeks a Client Relationship Manager to manage a portfolio of complex accounts. The role is hybrid, requiring three days in the office weekly to coordinate with teams and clients.

You will drive satisfaction, growth, and profitability by aligning client needs with Marsh capabilities, conduct client research, and develop risk maps for internal and external use.

Qualifications

• Bachelor's Degree and at least 3 years in a client-facing, account-handling role.
• Excellent written and spoken communication skills.
• Team-oriented with ability to manage multiple accounts.

Responsibilities

• Serve as the first point of contact for day-to-day communication with complex accounts.
• Develop understanding of client businesses and create risk maps for internal use.
• Support account management tasks including billing, calendars, and coordination between teams.
• Address account concerns and escalate when needed to senior colleagues.
• Collect insights on relationship satisfaction and report results to improve retention.
• Build relationships with client counterparts and stay informed on service offerings.

Skills

Client relationship management

Communication

Team player

Business development

Education

Bachelor's degree

Job description

We are seeking a talented individual to join our Client Relationship Management Team at Marsh. This role will be based in the Philippines. This is a hybrid role that requires working at least three days a week in the office.

This role is responsible for the growth, profitability, and client satisfaction of a book of business containing complex priority accounts. Your role is to deliver the firm by aligning client strategies and needs to Marsh capabilities and resources. Ideally, someone with experience in managing non-life insurance, property, or marine insurance. Sales or business development experience would be an advantage.

We will count on you to:

• Serve as first point of contact for day-to-day communication with numerous and/or complex accounts, follow up on correspondences, and manage/maintain communications.
• Develop and communicate an understanding of client businesses by conducting and analyzing client research, researching industry issues, preparing benchmarking studies, and creating risk maps for internal and external use.
• Support colleagues by managing day-to-day aspects for designated accounts and conducting ensuing account management tasks including completing billing transactional work, generating and coordinating calendars and timelines, liaising between internal senior professionals and business accounts, and generally representing the business to ensure satisfaction, compliance and allow senior level colleagues to focus on growth efforts.
• Manage account concerns or issues encountered and successfully address small and complex problems in a timely manner, applying judgement on when and what to elevate to senior colleagues.
• Collect insights and information on relationship satisfaction and report results to senior colleagues, offering context and suggestions when needed to best ensure account satisfaction and retention.
• Begin to build relationships with professional counterparts at client organizations.
• Maintain fluency in the Company's various service offerings and market trends to enrich work performed and develop sales capabilities.

What you need to have:

• Bachelor's Degree
• At least 3 years of experience in a similar client-facing, account-handling role
• Excellent communication skills, both written and spoken
• Team player

What makes you stand out?

• Able to manage and develop client relationships
• Experience with business development and expanding and diversifying the business

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH:

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parenthood, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.