Client Relationship Management - Senior Analyst

Marsh Risk; Philippines; Hybrid; PHP 500,000 - 800,000; Full time

Job summary

Marsh is seeking a talented individual to join our Client Relationship Management Team in the Philippines. This hybrid role requires working at least three days a week in the office and focuses on growing profitability, client satisfaction, and retention for complex priority accounts.

You will align client strategies with Marsh capabilities, build relationships, conduct client research, and support account management tasks to enable senior colleagues to focus on growth.

Qualifications

• Bachelor's degree in a relevant field.
• At least 3 years of client-facing/account-handling experience.
• Excellent written and spoken communication.
• Team player with collaborative mindset.

Responsibilities

• Serves as first point of contact for day-to-day communication with numerous and/or complex accounts.
• Develops and communicates understanding of client businesses by conducting client research and benchmarking studies.
• Supports account management tasks including billing, calendars, timelines, and liaison with internal professionals.
• Manages account concerns and resolves issues in a timely manner, escalating when needed.
• Collects insights on relationship satisfaction and reports results with context to senior colleagues.
• Builds relationships with client counterparts and stays fluent in Marsh offerings and market trends.

Skills

Client facing

Excellent communication

Team player

Education

Bachelor's degree

Job description

We are seeking a talented individual to join our Client Relationship Management Team at Marsh. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

This role is responsible for the growth, profitability, and client satisfaction of a book of business containing complex priority accounts. Your role is to deliver the firm, by aligning client strategies and needs to Marsh capabilities and resources. Ideally someone experience in managing non-lif insurance, property, or marine insurance. Someone with sales or business development experience will be an advantage.

We will count on you to:

• Serves as first point of contact for day-to-day communication with numerous and/or complex accounts, follows up on correspondences and manages/maintains communications.
• Develops and communicates an understanding of client businesses by conducting and analyzing client research, research on industry issues, preparing benchmarking studies and creating risk maps for internal and external use.
• Supports colleagues by managing day-to-day aspects for designated accounts and conducting ensuing account management tasks including completing billing transactional work, generating, and coordinating calendars and timelines, liaising between internal senior professionals and business accounts, and generally representing the business to ensure satisfaction, compliance and allow for senior level colleagues to focus on growth efforts.
• Manages account concerns or issues encountered and successfully addresses small and complex problems in a timely manner, applying judgement as to when and what to escape up to senior colleagues.
• Collects insights and information on relationship satisfaction and reports results to senior colleagues offering context and suggestions when needed to best ensure account satisfaction and retention.
• Begins to build relationships with professional counterparts at client organizations.
• Maintains a fluency in the Company's various service offerings and market trends to enrich work performed and develop sales capabilities.

What you need to have:

• Bachelor's Degree
• At least 3 years of experience in similar field of client facing, account handling experience
• Excellent communication skills, both writing and speaking
• Team player

What makes you stand out?

• Able to manage and develop client relationship
• Experience with business development and expanding and diversifying the business

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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