Client Relationship Manager

Mercer; Taguig; Hybrid; PHP 300,000 - 600,000; Full time

Job summary

Mercer is seeking an Account Management/Broking Associate I for the Mercer Marsh Benefits team in the Philippines. The role is hybrid and requires working in the office at least three days per week.

You will handle a mix of account management and broking, deliver quality insurance advice, and collaborate with the sales team to grow the business. You will strengthen client relationships and contribute to all stages of solution delivery.

Qualifications

• Background in Employee Benefits insurance (Life, Accident)
• Client facing and presentation experience
• Knowledge of client presentation material preparation

Responsibilities

• Provide quality advice and service to clients on insurance products and risk exposure
• Partner with the sales team to grow the business
• Participate in all stages of solution delivery
• Strengthen business relationships with clients through timely service and advice
• Act as an independent contributor with a direct impact on team outcomes

Skills

Account management

Client facing

Presentation preparation

Job description

We are seeking a talented individual to join our Mercer Marsh Benefits team at Mercer. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Responsible for a mix of account management and broking, these roles provide quality advice and service to clients on their insurance products and risk exposure, partner with the sales team to grow the business, and participate in all stages of solution delivery.
• Strengthen business relationship with clients by providing timely and quality service and advice
• An Account Management/Broking Associate I is an established, independent individual contributor, whose work has a direct impact on the team's outcomes.

What you need to have:

• With background on insurance particularly on Employee Benefits insurance program (Life, Accident)
• With client facing and presentation experience
• With knowledge on client presentation material preparation

What makes you stand out:

• Experience in business development and account retention strategies.
• Familiarity with complex claim negotiations and settlements.
• Up-to-date knowledge of insurance industry trends and product developments.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

R_351064