Client Portal Product Owner — Digital Experience Lead

Sun Life; Taguig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Sun Life is seeking a Product Owner in the Philippines (Taguig/Metro Manila) to lead the product roadmap for the client portal and coordinate 5 squads comprising 80+ cross-functional resources. You will drive critical enhancements, manage backlogs, and ensure client experience and operational readiness across releases.

The role requires strong ownership, stakeholder management, and the ability to balance business priorities with technology constraints in a fast-paced financial services

Qualifications

• 5+ years experience in Product Management, Product Ownership, Digital Transformation, or related roles.
• Experience managing digital platforms, client portals, or servicing applications
• Strong understanding of Agile delivery, backlog management, and sprint execution
• Experience handling production issues, defects, and cross-functional delivery coordination
• Strong communication and stakeholder management skills, including executive-level reporting
• Ability to operate in fast-paced, high-accountability environments with competing priorities

Responsibilities

• Own and manage the product roadmap, priorities, and backlog for the client portal.
• Drive resolution of major production issues and client-impacting defects with urgency and accountability.
• Coordinate with Operations, CX, Data, Architecture, Compliance, and business stakeholders to deliver solutions end-to-end.
• Define business requirements, user stories, acceptance criteria, and success metrics.
• Ensure platform stability, client experience, and operational readiness during releases and migrations.
• Manage tradeoffs across scope, timelines, risks, and resource constraints.
• Lead governance discussions, status reporting, executive updates, and stakeholder alignment.
• Monitor platform performance, client feedback, operational pain points, and adoption metrics to identify improvement opportunities.
• Support migration, registration, authentication, and access management initiatives.
• Partner with vendors and delivery teams to ensure quality, accountability, and committed delivery timelines

Skills

Product Management

Product Ownership

Agile delivery

Backlog management

Stakeholder management

Executive reporting

Job description

Sun Life is seeking a Product Owner in the Philippines (Taguig/Metro Manila) to lead the product roadmap for the client portal and coordinate 5 squads comprising 80+ cross-functional resources. You will drive critical enhancements, manage backlogs, and ensure client experience and operational readiness across releases.

The role requires strong ownership, stakeholder management, and the ability to balance business priorities with technology constraints in a fast-paced financial services