Client Portal Product Owner – Digital Experience

Sun Life Financial; Taguig; On-site; PHP 1,500,000 - 2,500,000; Full time

Job summary

Sun Life Financial is seeking a Client Application Product Owner to lead the product roadmap and backlog for the client portal in Taguig City. You will drive strategic enhancements, oversee multiple squads, and coordinate with Operations, CX, Data, Architecture, and Compliance to deliver end-to-end client experiences.

You will manage production issues, define requirements, acceptance criteria, and success metrics while ensuring platform stability and operational readiness across migrations and

Qualifications

• 5+ years experience in Product Management, Product Ownership, Digital Transformation, or related roles.
• Experience managing digital platforms, client portals, or servicing applications.
• Strong communication and stakeholder management skills, including executive-level reporting.
• Ability to operate in fast-paced, high-accountability environments with competing priorities.

Responsibilities

• Own and manage the product roadmap, priorities, and backlog for the client portal.
• Drive resolution of major production issues and client-impacting defects with urgency and accountability.
• Coordinate with Operations, CX, Data, Architecture, Compliance, and business stakeholders to deliver solutions end-to-end.
• Define business requirements, user stories, acceptance criteria, and success metrics.
• Ensure platform stability, client experience, and operational readiness during releases and migrations.
• Monitor platform performance, client feedback, operational pain points, and adoption metrics to identify improvement opportunities.

Skills

Product management

Agile delivery

Stakeholder management

Backlog management

Job description

Sun Life Financial is seeking a Client Application Product Owner to lead the product roadmap and backlog for the client portal in Taguig City. You will drive strategic enhancements, oversee multiple squads, and coordinate with Operations, CX, Data, Architecture, and Compliance to deliver end-to-end client experiences.

You will manage production issues, define requirements, acceptance criteria, and success metrics while ensuring platform stability and operational readiness across migrations and