Client Portal Product Owner - Digital Experience & Delivery

Sun Life; Taguig; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Sun Life is seeking a Product Owner to craft the product roadmap and strategic vision for their team, overseeing the client portal and coordinating 80+ cross-functional resources across multiple squads. The role emphasizes ownership, execution discipline, and strong stakeholder management to balance business priorities with technology and client experience.

Responsibilities include leading governance, deploying solutions end-to-end, and ensuring operational readiness during releases, with a

Qualifications

• 5+ years in Product Management or related roles.
• Experience with digital platforms or client portals.
• Strong understanding of Agile delivery and sprint execution.
• Experience handling production issues and cross-functional delivery.
• Excellent communication and executive reporting skills.
• Ability to operate in fast-paced, high-accountability environments.
• Experience in financial services is an advantage.

Responsibilities

• Own and manage the product roadmap, priorities, and backlog for the client portal.
• Drive resolution of major production issues and client-impacting defects with urgency and accountability
• Coordinate with Operations, CX, Data, Architecture, Compliance, and business stakeholders to deliver solutions end-to-end
• Define business requirements, user stories, acceptance criteria, and success metrics
• Ensure platform stability, client experience, and operational readiness during releases and migrations
• Manage tradeoffs across scope, timelines, risks, and resource constraints
• Lead governance discussions, status reporting, executive updates, and stakeholder alignment
• Monitor platform performance, client feedback, operational pain points, and adoption metrics to identify improvement opportunities
• Support migration, registration, authentication, and access management initiatives
• Partner with vendors and delivery teams to ensure quality, accountability, and committed delivery timelines

Skills

Product Management

Digital Transformation

Agile / Scrum

Backlog Management

Stakeholder Management

Job description

Sun Life is seeking a Product Owner to craft the product roadmap and strategic vision for their team, overseeing the client portal and coordinating 80+ cross-functional resources across multiple squads. The role emphasizes ownership, execution discipline, and strong stakeholder management to balance business priorities with technology and client experience.

Responsibilities include leading governance, deploying solutions end-to-end, and ensuring operational readiness during releases, with a