Client Operations Lead — Team Growth and Process Excellence

Hammerjack Pty Ltd; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Insight Enterprises, Inc. seeks a Client Operations Team Lead to supervise daily productivity, handle first level escalations, and develop teammates through targeted trainings.

The role emphasizes customer engagement, contract compliance, and cross-functional collaboration across departments to boost efficiency. The ideal candidate has 5+ years in leadership, customer service, order management or back-office operations within IT/VAR, plus a Bachelor's degree and strong English communication;

Qualifications

• Bachelor's Degree in any course preferred.
• College level or higher.
• 5+ years of experience in leadership, customer service, order management, pre sales and post sales and back office operations within the IT or Value Added Reseller industry.
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives.
• Strong written and verbal English communication skills.
• Able to successfully manage multiple priorities.
• Proven ability to communicate effectively across all levels of the organization.
• Strong commitment to company values and operating principles.
• Able to work EMEA aligned shift.

Responsibilities

• Develop and implement efficient practices to meet business needs.
• Work on special projects for clients and sales force as needed, collaborating with client ops teammates.
• Ensure teammates attend company, vendor, and publisher trainings and webinars, as directed.
• Build relationships with other Insight departments and increase efficiencies where applicable.
• Prioritize and respond to incoming client escalations and provide first level escalation with a buck stops here mindset.
• Ensure teammates process accurate/correct orders and adhere to contract compliance.
• Provide reporting for management and maintain positive interaction with other cross-functional departments.
• Identify any training needed for teammates and coach them as needed, while also being able to QA requests.
• Ensure attendance and productivity daily.

Skills

Leadership

Customer service

Order management

Pre-sales

Post-sales

Back-office

Education

Bachelor's degree

College level or higher

Job description

Insight Enterprises, Inc. seeks a Client Operations Team Lead to supervise daily productivity, handle first level escalations, and develop teammates through targeted trainings.

The role emphasizes customer engagement, contract compliance, and cross-functional collaboration across departments to boost efficiency. The ideal candidate has 5+ years in leadership, customer service, order management or back-office operations within IT/VAR, plus a Bachelor's degree and strong English communication;