Client Operations Lead — Contracts & Service Excellence

Foundever®; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

Foundever® in Metro Manila is seeking an Account Operations professional to act as a strategic bridge between the client and the organization, assisting the Senior Manager in developing partnerships, maintaining contract terms, and driving client satisfaction.

You will oversee contract updates, pricing considerations, performance reporting against service levels, and ensure timely communications across teams, sites, and stakeholders to keep contracts accurate and aligned with client expectations.

Responsibilities

• Assists the Senior Manager, Account Operations as a strategic driver for the client.
• Assists the Senior Manager, Account Operations in developing and maintaining partnerships with clients to increase business and client satisfaction.
• Develop and maintain client rapport and complete satisfaction with contract and customer services.
• Functions as link between company and client.
• Assists the Senior Account Manager in dealing with pricing and contract negotiations and other cost issues.
• Directly accountable for and routinely reviews account’s performance against contract metrics and client expectation.
• Assures that contract documentation and information is up to date and files are maintained.
• Provides client complete, accurate, timely, and professional performance reporting as required.
• Assists and/or provides the lead role in client communications in matters of support center performance reporting, billing, systems, staffing, product development, and complaints.

Job description

Foundever® in Metro Manila is seeking an Account Operations professional to act as a strategic bridge between the client and the organization, assisting the Senior Manager in developing partnerships, maintaining contract terms, and driving client satisfaction.

You will oversee contract updates, pricing considerations, performance reporting against service levels, and ensure timely communications across teams, sites, and stakeholders to keep contracts accurate and aligned with client expectations.