Client Operations Director — Recruitment & Growth

iSupport Worldwide; Pasig; On-site; PHP 2,400,000 - 3,600,000; Full time

Job summary

iSupport Worldwide in Metro Manila is seeking an Associate Director, Account Management & Client Operations to oversee client relationships, operational performance, and service delivery across assigned accounts.

The role acts as the primary liaison between clients and internal teams, ensuring alignment on business objectives, workforce requirements, operational performance, and growth initiatives. It drives hiring approvals and ensures excellence across all account management aspects.

Qualifications

• Bachelor's degree in business administration, Management, Operations Management, Human Resources, Marketing, or a related field.
• 8+ years of leadership experience in Operations, Account Management, Client Services, BPO, Shared Services, Outsourcing, or Workforce Solutions.
• Minimum 3-5 years in a Senior Operations Manager, Client Services Manager, Account Director, or equivalent leadership role.
• Experience managing executive-level client relationships.
• Experience leading workforce planning, service delivery, and business operations.
• Recruitment industry experience is advantageous but not required.

Responsibilities

• Serve as the primary point of contact for senior client stakeholders and decision-makers.
• Build and maintain long-term client relationships based on trust, transparency, and operational excellence.
• Conduct regular business reviews and strategic discussions with clients.
• Understand client objectives and translate business requirements into operational plans.
• Maintain high levels of client satisfaction and account retention.
• Oversee day-to-day management of assigned client accounts.
• Monitor account performance against service levels, operational objectives, and contractual commitments.
• Identify risks, challenges, and opportunities impacting client success.
• Coordinate hiring approvals and workforce expansion requests.
• Align hiring priorities with operational requirements and business growth plans.
• Lead calibration sessions to ensure alignment on role expectations, workforce requirements, and hiring standards.
• Present candidate recommendations and hiring rationales to client stakeholders.
• Manage client concerns, escalations, and recruitment-related challenges.
• Monitor and drive improvements in account performance and client experience.

Skills

Leadership

Client relationship management

Operations management

Workforce planning

Recruitment knowledge

Education

Bachelor's degree in business administration/related field

Job description

iSupport Worldwide in Metro Manila is seeking an Associate Director, Account Management & Client Operations to oversee client relationships, operational performance, and service delivery across assigned accounts.

The role acts as the primary liaison between clients and internal teams, ensuring alignment on business objectives, workforce requirements, operational performance, and growth initiatives. It drives hiring approvals and ensures excellence across all account management aspects.