Client Onboarding Specialist

Cisive Inc.; Philippines; On-site; PHP 350,000 - 650,000; Full time

Job summary

Cisive Inc. is seeking a Client Onboarding Specialist to lead new client onboarding onto Cisive's platform and solutions. This role collaborates with cross-functional teams to ensure requirements are met and delivered within agreed timelines.

The candidate should be willing to work onsite in Quezon City and follow US hours, coordinating with sales, client success, and technical teams to create a smooth onboarding experience and strong client relationships.

Qualifications

• Strong organizational skills with the ability to manage multiple onboardings simultaneously.
• Client-focused mindset with strong interpersonal and problem-solving abilities.
• Knowledge of background screening or similar industries (preferred).
• Strong focus on delivering excellent client experiences.
• Willingness to work onsite in Quezon City and align with US hours.

Responsibilities

• Serve as primary point of contact for assigned new client onboardings.
• Plan, coordinate, and execute onboarding plans.
• Create a collaborative partnership with internal teams.
• Establish strong rapport with new clients, proactively addressing their needs and concerns throughout the onboarding process.
• Work closely with sales, client success, and technical teams to coordinate seamless onboarding experiences.
• Provide clear communications and ensure all onboarding documentation is current and accurate.
• Continuously seek opportunities to improve the onboarding process and enhance the overall client journey.

Skills

Organizational skills

Client-focused mindset

Interpersonal skills

Problem solving

Background screening knowledge (pref)

Education

2-year or 4-year college degree preferred

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.

Our Values

• Integrity First: We uphold the highest ethical standards in everything we do.
• Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
• Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
• Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
• Stay One Step Ahead: We proactively seek knowledge that helps us and our clients stay ahead of the curve.

The Client Onboarding Specialist will lead the onboarding of new clients, ensuring a smooth transition onto Cisive's platform and solutions. This role will collaborate with cross-functional teams, guide clients through the onboarding process, and ensure all requirements are met and delivered within agreed upon timelines.

The candidate must be willing to WORK ONSITEin Quezon City, following US hours.

Duties And Responsibilities

• Serve as primary point of contact for assigned new client onboardings.
• Plan, coordinate, and execute onboarding plans.
• Create a collaborative partnership with internal teams.
• Establish strong rapport with new clients, proactively addressing their needs and concerns throughout the onboarding process.
• Work closely with sales, client success, and technical teams to coordinate seamless onboarding experiences.
• Provide clear communications and ensure all onboarding documentation is current and accurate.
• Continuously see opportunities to improve the onboarding process and enhance the overall client journey.

Qualifications

• Strong organizational skills with the ability to manage multiple onboardings simultaneously.
• Graduate of any 2-year or 4-year course preferred; or has at least completed 2 years in college.
• Client-focused mindset with strong interpersonal and problem-solving abilities.
• Knowledge of background screening or similar industries (preferred)
• Strong focus on client satisfaction, providing timely support and creating effective solutions.
• Consistently deliver amazing client experiences.