Client Onboarding Integration Specialist - Hybrid Work Arrangement

Cisive Inc.; Metro Manila; Sur place; PHP 600 000 - 1 200 000; Plein temps

Résumé du poste

Cisive Inc. is seeking a Client Onboarding Integration Specialist in the Philippines to design, implement, and maintain customer integrations with leading ATS and HRIS platforms.

You will work with technical and onboarding teams to execute database operations, create documentation, develop testing procedures, and provide troubleshooting support. You will create SQL scripts for setup and data management, build Postman API test scripts, validate integration configurations across Workday, iCims,

Qualifications

• 3+ years in a technical support, integration analyst, or similar role.
• Experience with MS SQL Server and writing queries.
• Familiarity with ATS/HRIS platforms (Workday, iCims, Taleo, etc.) and API testing tools (Postman).

Responsabilités

• Create and maintain SQL scripts for integration setup and data management.
• Develop documentation for ATS/HRIS integration processes and configurations.
• Design and maintain Postman API tests for integration validation.
• Provide first/second line technical support for integration issues and root-cause analysis.
• Review client ATS configurations and mappings across platforms (Workday, iCims, Oracle Recruiting Cloud).
• Analyze system logs (SQL Server, Azure Insights, Logic Apps) to diagnose failures.
• Collaborate with customers to gather requirements and validate successful implementations.
• Participate in knowledge transfer sessions and continuous learning on ATS/HRIS platforms.

Connaissances

API testing

Troubleshooting

Technical documentation

Attention to detail

Communication

Outils

MS SQL Server

Postman

Workday

Oracle Recruiting Cloud

iCims

Taleo

SuccessFactors

Azure Application Insights

Logic Apps

Description du poste

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.

Our Values

• Integrity First: We uphold the highest ethical standards in everything we do.
• Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
• Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
• Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
• Stay One Step Ahead: We proactively seek knowledge that helps us-and our clients-stay ahead of the curve.

About the role

The Client Onboarding Integration Specialist will support the design, implementation, and maintenance of customer integrations with leading Applicant Tracking Systems (ATS) and Human Resource Information Systems (HRIS). This position will work closely with technical and onboarding teams and clients to execute database operations, create documentation, develop testing procedures, and provide technical troubleshooting support.

Key responsibilities

• Create, maintain, and execute MS SQL Server database scripts for customer integration setup, configuration, and data management
• Develop and maintain comprehensive technical documentation for internal and client-facing processes related to ATS and HRIS integration setup and configuration
• Design, build, and maintain Postman API test scripts and collections for validating integration functionality and troubleshooting connectivity issues
• Provide first and second-line technical support to customers experiencing integration issues, including investigating root causes and coordinating resolutions
• Review and validate client ATS configuration, mapping, and setup within various ATS platforms (Workday, Oracle Recruiting Cloud, iCims, and others)
• Analyze internal system logs including SQL Server, Azure Application Insights, and Logic App execution logs to diagnose integration failures
• Collaborate with customers to gather requirements, troubleshoot issues, and validate successful integration implementation
• Participate in knowledge transfer sessions and continuous learning related to ATS/HRIS platforms and integration best practices
• Provide integration product roadmap feedback to continually improve integration capabilities and customer experience

About you

• 3+ years of experience in a technical support, integration analyst, or database analyst role
• Demonstrated experience with MS SQL Server (writing queries, creating scripts, basic database operations)
• Experience with data mapping and ETL (Extract, Transform, Load) concepts
• Experience with API testing tools (Postman) and understanding of REST API concepts
• Strong troubleshooting methodology and experience analyzing system logs to diagnose technical issues
• Experience with at least one major ATS/HRIS platform (Workday, Oracle Recruiting Cloud, iCims, Taleo, SuccessFactors, or similar)
• Understanding of authentication protocols (OAuth, API keys, basic auth) and security best practices
• Experience writing technical documentation for internal and/or customer-facing audiences
• Strong attention to detail and ability to manage multiple priorities
• Excellent communication skills, both written and verbal