Client Management Specialist

aia; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

MediCard Phils., Inc. is seeking an assertive, dynamic individual to lead client engagement initiatives for our health maintenance organization. You will develop strategies, analyze member data, and partner with internal teams to enhance retention and satisfaction.

Responsibilities include conducting regular client meetings, guiding renewals, and educating clients on the full range of HMO benefits and services. A strong focus on cross-functional collaboration and service excellence is essential.

Qualifications

• Excellent communication and relationship-building abilities.
• Analytical mindset for demographic and utilisation data.
• Strong project management and meeting facilitation skills.

Responsibilities

• Develop and implement client engagement strategies aligned with MediCard's goals.
• Analyze client data to tailor engagement initiatives for specific needs.
• Monitor client satisfaction and address issues to improve service delivery.
• Conduct regular client meetings to review account performance and renewals.
• Educate clients on HMO benefits and resources available to employees.

Job description

MediCard Phils., Inc.is one of the country's leading HMOand the only HMOfounded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCardnow boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCardis currentlylooking for assertive, dynamic and energetic individuals to fill up the following vacancy:

Client engagement Duties & Responsibilities

• Develop and implement client engagement strategies aligned with the company's overall goals for client retention and satisfaction.
• Analyze client data (demographics, health status, utilization patterns) to identify segments and tailor engagement initiatives to specific needs.
• Proactively monitor client satisfaction and identify opportunities to improve service delivery. Oversee actions to address potential issues.
• Conduct regular client meetings to review account performance, discuss upcoming renewals, and identify opportunities for upselling or cross-selling additional services.
• Educate clients on the full range of HMO benefits, programs, and resources available to their employees.
• Design and execute client communication campaigns and events across various channels (email, SMS, app notifications, print materials) to promote health awareness, encourage preventive care, and inform members about available resources / services.
• Gather and analyze client feedback to identify areas for improvement in service delivery and communication.
• Prepare reports: activity management; renewal status and progress.
• Initiate, negotiate, and close account renewal, including achievement of appropriate rate action to ensure account profitability.
• Oversee client collection / payment for renewals.
• Oversee management of accurate client records, including contact information, membership data, and service utilization reports.
• Collaborate with internal departments (e.g., customer service, provider network, marketing) to ensure a consistent and positive client experience across all touchpoints.

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of fairness, transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.