Client-Facing Workday Absence & Time Tracking Pro

Kainos; Talisay; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

A technology solutions provider in Batangas seeks a Workday Absence & Time Tracking Consultant who will manage and prioritize client support tickets, ensuring satisfaction and compliance with SLAs. The ideal candidate will possess deep knowledge of Workday, excellent communication skills, and the ability to manage risks effectively. This hands-on role emphasizes collaboration, where understanding client needs and delivering exceptional support is key to successful outcomes.

Qualifications

• Proven experience as a consultant in a fast-paced environment.
• Ability to assess customer needs and manage expectations.
• Strong decision-making skills under pressure.

Responsibilities

• Manage and prioritize incoming Workday tickets for client satisfaction.
• Triage support cases for timely resolutions.
• Collaborate for process improvements and review ticket volumes.

Skills

Deep understanding of Workday HCM, Absence & Time Tracking

Excellent customer focus

Excellent communicator

Strong commercial awareness

Broad business and technology experience

Ability to work to tight deadlines

Excellent consulting skills

Job description

A technology solutions provider in Batangas seeks a Workday Absence & Time Tracking Consultant who will manage and prioritize client support tickets, ensuring satisfaction and compliance with SLAs. The ideal candidate will possess deep knowledge of Workday, excellent communication skills, and the ability to manage risks effectively. This hands-on role emphasizes collaboration, where understanding client needs and delivering exceptional support is key to successful outcomes.