MSP IT Support Engineer (M365 & Google Workspace)

Penbrothers International

Philippines

Remote

PHP 450,000 - 750,000

Full time

3 days ago

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Benefits offered by this job

Meaningful work & growth

Employee as our biggest asset

Global reach & local impact

Job summary

Penbrothers International seeks an IT Support Specialist to be the client-facing technical authority across multiple client environments. You will resolve advanced issues in Windows, macOS, M365, Google Workspace, and hybrid cloud/on-prem setups, owning each case from initial request to resolution.

The role requires 5+ years in MSP or multi-client IT support, exceptional troubleshooting, and a customer-first mindset.

Qualifications

5+ years of demonstrable experience in an MSP or fast-paced, multi-client IT support environment.
Exceptional troubleshooting skills across systems, networking, cloud services, and security fundamentals (ability to diagnose problems beyond level 2 support).
Proven, customer-first mindset with outstanding interpersonal skills and the ability to communicate complex technical concepts clearly and calmly to non‑technical users and C‑level stakeholders.
High level of comfort diagnosing unfamiliar technologies through logic, research, and experimentation.
High ownership mentality - taking complete ownership from initial request through resolution.
Proactive approach to improving processes, documentation, and tooling.

Responsibilities

Serve as a trusted client-facing technical authority for complex support needs and own the end-to-end client experience.
Diagnose and resolve difficult issues across Windows, macOS, M365, Google Workspace, and hybrid cloud/on-prem environments.
Own issues end-to-end with in-depth investigation, root cause resolution, documentation, and client communication.
Provide advanced support for networking components such as firewalls, switches, VPNs, DNS/DHCP, Wi-Fi, and routing.
Collaborate in a non-tiered, cross-functional team to share ownership and improve service.
Participate in client projects including migrations, deployments, security initiatives, and system upgrades.
Identify recurring issues and suggest automation, tooling, or process changes.
Maintain accurate documentation and contribute to internal knowledge resources.