Client Operations Analyst: Service & SLA Delivery

Rimes; Metro Manila; Hybrid; PHP 55,000 - 85,000; Full time

Job summary

Rimes is hiring for an Associate Analyst in Pipeline Operations to manage day-to-day delivery and client-facing requests. You will monitor BAU workflows, apply standard procedures, and support project initiatives to improve efficiency.

You will work with cross-functional teams, track incidents, and ensure timely SLA updates while maintaining high-quality documentation and clear communication with stakeholders.

Qualifications

• Maintain BAU activities according to established protocols.
• Resolve simple queries using standard workflows.
• Understand product settings and replicate verification steps.

Responsibilities

• Provide timely updates for SLA-bound client requests.
• Ensure activities meet client turnaround expectations.
• Collaborate with cross-functional teams on project execution.
• Track incidents and support root-cause discussions.
• Communicate clearly with stakeholders and document blockers.

Skills

BAU Management

SLA Management

Project Management

Incident Management

Stakeholder Management

Process Improvement

Communication

Mentorship

Attention to detail

Tools

JIRA

Excel

Job description

Rimes is hiring for an Associate Analyst in Pipeline Operations to manage day-to-day delivery and client-facing requests. You will monitor BAU workflows, apply standard procedures, and support project initiatives to improve efficiency.

You will work with cross-functional teams, track incidents, and ensure timely SLA updates while maintaining high-quality documentation and clear communication with stakeholders.