Client Experience Delivery Consultant

126 Northern Operating Srvs Asia; Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

Northern Trust in Manila is looking for an Analyst/Client Service Associate to support client service delivery and digital product servicing activities. You will work with senior staff on more complex issues and help gather, analyze information to resolve standard problems, while maintaining strong relationships with clients and colleagues.

The role requires a Bachelor’s degree and typically 1+ years of related experience; you will operate within standardized procedures to meet deadlines and

Qualifications

• Bachelor’s degree required; 1+ year experience preferred.
• Strong written and verbal communication.
• Attention to detail and ability to work under deadlines.

Responsibilities

• Complete deliverables by following established procedures for client service delivery.
• Support more senior staff on complex client service issues.
• Gather, organize, and analyze information to resolve standard problems.
• Maintain transactional relationships to support service delivery.
• Ensure timely, accurate completion of assigned work per policies.

Skills

Client service

Analytical thinking

Attention to detail

Communication skills

Team collaboration

MS Office

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Northern Trust in Manila is looking for an Analyst/Client Service Associate to support client service delivery and digital product servicing activities. You will work with senior staff on more complex issues and help gather, analyze information to resolve standard problems, while maintaining strong relationships with clients and colleagues.

The role requires a Bachelor’s degree and typically 1+ years of related experience; you will operate within standardized procedures to meet deadlines and