Client Experience Analyst – Wealth Management

Testing Site - JPMC; Metro Manila; On-site; PHP 300,000 - 600,000; Full time

Job summary

Wealth Management in Manila is seeking a Client Service Analyst to be the primary contact for participants, delivering outstanding customer service and product knowledge. You will respond to inquiries via phone and email, resolving queries and ensuring a memorable client experience.

The role emphasizes multilingual communication, cross-functional collaboration, and continuous improvement in the customer support function. Onsite full-time in APAC/EMEA shift support.

Qualifications

• Proficient in one or more of Korean, French, German or English (verbal and written).
• Excellent customer service skills in telephone and email etiquette.
• Strong client focus and interpersonal skills.
• Proactive with continuous improvement mindset.

Responsibilities

• Serve as the first point of contact for Wealth Management clients.
• Provide exceptional customer service and product knowledge.
• Communicate with customers via phone and email to deliver high-quality responses.
• Collaborate with other departments to resolve client queries.
• Adapt communication style to meet customer needs.
• Identify and recommend improvements within the Customer Support function.
• Handle challenging conversations, including complaints.

Skills

Multilingual proficient

Customer service

Communication skills

Proactive mindset

Technical skills

Discretion and judgment

Education

University degree in Economics or Finance

Job description

Wealth Management in Manila is seeking a Client Service Analyst to be the primary contact for participants, delivering outstanding customer service and product knowledge. You will respond to inquiries via phone and email, resolving queries and ensuring a memorable client experience.

The role emphasizes multilingual communication, cross-functional collaboration, and continuous improvement in the customer support function. Onsite full-time in APAC/EMEA shift support.