Client Delivery Director: MaaS Programs & Growth

2X; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

2X is redefining Marketing as a Service ( MaaS ) by embedding marketing capabilities across client organizations. The Client Delivery Director will lead end-to-end delivery across a portfolio of strategic accounts, ensuring high standards, governance, and measurable value.

The role requires strategic leadership, program governance, and cross-functional collaboration with Client Partners, Sr. CSMs, and health teams to drive retention, growth, and client outcomes.

Qualifications

• 10+ years of experience in client delivery, marketing operations, or program management roles, including leadership of multi-account or enterprise-level portfolios.
• Extensive experience leading complex, multi-region marketing programs using structured program and project management methodologies.
• Proven ability to design, implement, and govern delivery frameworks at scale.
• Demonstrated success in influencing client retention, satisfaction, and profitability.
• Strong stakeholder management and executive communication skills.
• Proficiency in interpreting delivery performance data to drive operational and strategic decisions.
• Integrates marketing knowledge across projects, guiding clients/teams to link insights to outcomes, performance, and account growth opportunities.
• Recognized certification or equivalent experience in program management (e.g., PgMP, PMP, Agile Leadership) preferred.
• Thrives in a fast-paced, high-growth environment that requires strategic agility and operational depth.

Responsibilities

• Own delivery excellence, quality, and outcomes across a portfolio of strategic, growth, and high-risk enterprise accounts.
• Set and enforce delivery governance, including QA standards, operating rhythms, escalation protocols, and risk-prevention mechanisms.
• Lead delivery strategy for complex, multi-region programs with structured planning and stakeholder alignment.
• Serve as senior escalation and risk leader for delivery issues and mitigate risks.
• Partner with Client Partners and health teams to lead delivery health reviews and stabilize accounts.
• Represent delivery in executive client conversations and QBRs to reinforce confidence in execution.
• Govern delivery KPIs, reporting cadences, and scorecards for visibility and improvement.
• Provide leadership coaching to Associate Directors and Delivery Managers to build capability.

Skills

Client delivery

Strategic leadership

Data-driven

Transformational

Empowering mentor

Collaborative

Executive communication

Job description

2X is redefining Marketing as a Service ( MaaS ) by embedding marketing capabilities across client organizations. The Client Delivery Director will lead end-to-end delivery across a portfolio of strategic accounts, ensuring high standards, governance, and measurable value.

The role requires strategic leadership, program governance, and cross-functional collaboration with Client Partners, Sr. CSMs, and health teams to drive retention, growth, and client outcomes.