Client Communications & Dispatch Coordinator

One Intranet Corporation; Bulan; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Paid Training and Evaluation Period

Job summary

One Intranet Corporation is seeking an Administrative Staff to handle customer inquiries, coordinate service requests, and ensure timely dispatch of field teams. This role ensures efficient communication between clients and operations while maintaining service quality.

You will respond to inquiries, log service requests, schedule field staff, monitor activities, and collaborate across departments. The position requires strong communication, organizational skills, and proficiency in MS Office,

Qualifications

• College graduate of any course (preferably in Business, Communications, or IT).
• Customer service experience is an advantage.
• Experience in handling liaison tasks and processing official paperwork or government permits is a plus.
• Strong communication and organizational skills.
• Proficient in MS Office and familiar with dispatch or tracking tools.
• Ability to multitask, prioritize, and manage time effectively.
• Willingness to perform field work or errands for document processing as required.
• Positive attitude and willingness to learn and adapt.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Record service requests and coordinate with the operations team for quick action.
• Schedule and dispatch field staff or technicians to appropriate job sites.
• Monitor ongoing service activities and update customers on job status.
• Ensure accurate logging of all communication and dispatch details in the system.
• Collaborate with different departments to resolve issues efficiently.
• Handle liaison work, including processing, submitting, and following up on necessary permits, clearances, and office documentation.
• Provide administrative and clerical support to the operations team as needed.

Skills

Communication skills

Organizational skills

MS Office

Dispatch/tracking tools

Multitasking

Time management

Willingness for field work

Customer service

Education

College degree

Job description

One Intranet Corporation is seeking an Administrative Staff to handle customer inquiries, coordinate service requests, and ensure timely dispatch of field teams. This role ensures efficient communication between clients and operations while maintaining service quality.

You will respond to inquiries, log service requests, schedule field staff, monitor activities, and collaborate across departments. The position requires strong communication, organizational skills, and proficiency in MS Office,