Client Care Pro - Inbound Support (Health & Insurance)

Sun Life of Canada (Philippines), Inc. Josephine Collado; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Sun Life Global Solutions is seeking exceptional, customer-oriented team players for our Client Care Centre. You will resolve inbound inquiries, navigate systems, and help build customer loyalty through accurate information delivery.

The role requires handling telephone inquiries, concurrent chats, and proactive service, with overtime during peak periods and night shifts as part of standard hours. English fluency and a customer-centric mindset are essential.

Qualifications

• Minimum call center experience is 1 year (inbound).
• Fluency in English speaking and writing.
• Ability to handle 3 concurrent chats with customers.

Responsibilities

• Receive telephone calls regarding inquiries from customers.
• Get on 3 concurrent chat sessions with customers.
• Assess customer needs and address issues in a timely manner, meeting productivity and quality objectives.
• Use on-line systems to gather information required and resolve issues.
• Track, monitor and resolve customer requests.
• Provide superior customer service by being proactive in meeting customer needs.
• Commitment to a scheduled environment.
• Available to work overtime during peak periods.
• Flexibility to work during standard hours of operation, including night shifts.
• Contribute to maintaining a positive, friendly and motivated team environment.

Skills

Inbound call handling

Chat support

Customer service

English fluency

Problem solving

Multitasking

Job description

Sun Life Global Solutions is seeking exceptional, customer-oriented team players for our Client Care Centre. You will resolve inbound inquiries, navigate systems, and help build customer loyalty through accurate information delivery.

The role requires handling telephone inquiries, concurrent chats, and proactive service, with overtime during peak periods and night shifts as part of standard hours. English fluency and a customer-centric mindset are essential.