Client Care Associate I — World-Class Service

Sun Life; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Sun Life Philippines is seeking an Operational Excellence – Call Management professional to handle inbound calls with world-class service, assisting clients on Sun Life products, policies and claims, and aiming for first-call resolution.

You will collaborate with teammates, uphold quality, and continually educate clients about benefits while maintaining professional communication and a client-first mindset.

Qualifications

• Fluency in English speaking and writing.
• Strong and effective verbal and written communication skills.
• Good listening skills.

Responsibilities

• Provide world class call center service to customers.
• Respond to inquiries about Sun Life products, services, policies and claims (inbound calls).
• Resolve inquiries on first contact while adhering to Sun Life policies.
• Proactively provide clients with information on Sun Life products and services.
• Collaborate with team to improve quality, efficiency and client experience.

Skills

Fluent English

Verbal & Written

Active Listening

Job description

Sun Life Philippines is seeking an Operational Excellence – Call Management professional to handle inbound calls with world-class service, assisting clients on Sun Life products, policies and claims, and aiming for first-call resolution.

You will collaborate with teammates, uphold quality, and continually educate clients about benefits while maintaining professional communication and a client-first mindset.