Client Account Associate: Marketplace Support

Kreeayt Business Process Outsourcing

Pampanga

On-site

PHP 391,000 - 614,000

Full time

14 days+

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Benefits offered by this job

HMO after 30 days with 1 dependent

Dental Coverage

Group Life Insurance (Php100,000)

Yearly Birthday Cake

Token every Work Anniversary

Free Snacks in the Pantry

Paid Leaves

No Email Wednesdays

Free Lunch on First Day

Family Day (potluck every last Friday of the Month)

Free Anti-Rad eyeglasses upon Regularization

Monthly Wellbeing Check (mental health day)

Job summary

A business process outsourcing company is looking for a Client Account Associate in Pampanga, Philippines. The role supports clients in managing their eCommerce operations, focusing on tasks like pricing and listing optimizations. Candidates should have at least 2 years of eCommerce experience and possess strong communication and organizational skills. The position offers various company benefits such as health insurance and paid leaves, promoting a supportive working environment.

Qualifications

Minimum 2 years experience in eCommerce, Amazon knowledge is a plus.
Able to work onsite and during the night shift.
Ability to work independently and proactively.
Proficiency in office tools (e.g., Microsoft Office, Google Suite).
Problem-solving mindset with attention to detail.

Responsibilities

Manage pricing, promotions, and discounts for new and existing items.
Handle listing errors and optimizations across multiple platforms.
Resolve Amazon Error Files and create Plans of Action.
Collaborate with vendors on product availability and orders.
Conduct business analysis to track performance and sales trends.
Address JIRA tickets promptly and support issue resolution with the team.
Conduct business analysis to track performance, sales trends, and market insights.

Skills

Strong organizational skills

Excellent written communication

Excellent verbal communication

Proficiency in Microsoft Office

Detail-oriented problem solver

Office tools

Problem-solving

Education

Vocational or four-year college degree

Tools

Microsoft Excel

Job description

Overview

The Client Account Associate serves as a dedicated support professional, assisting assigned clients in streamlining their processes, improving efficiency, and ensuring smooth daily operations. This role involves administrative support, data management, communication handling, and problem-solving to help clients achieve their business goals.

Basic Qualification

Strong organizational, analytical and multitasking skills.
Excellent written and verbal communication skills.
Ability to work independently and proactively.
Proficiency in office tools (e.g., Microsoft Office, Google Suite).
Problem-solving mindset with attention to detail.

Assignment: Marketplace Department

What You\'ll Do

Manage pricing, promotions, and discounts for new and existing items through system uploads.
Handle listing errors and optimizations on Amazon, Walmart, NewEgg, eBay, and other active platforms to ensure accuracy and visibility.
Resolve Amazon Error Files and develop Plans of Action for closed or at-risk listings.
Align store categories with marketplace standards for seamless operations.
Collaborate with vendors and merchants on product availability, purchase orders, and inventory updates.
Address JIRA tickets promptly and support issue resolution with the team.
Conduct business analysis to track performance, sales trends, and market insights.

Who You Are