Claims Support Officer

Dynamic Business Outsourcing Solutions; Philippines; Presencial; PHP 134.000 - 201.000; Jornada completa

Descripción de la vacante

Dynamic Business Outsourcing Solutions is seeking a Claims Support Officer to manage claims and customer requests with fairness and proactive communication. You will handle inbound and outbound calls, update claims, and liaise with internal departments to resolve inquiries.

You will collaborate with stakeholders, issue statements of claim, negotiate effectively, organize workflows, and ensure compliance with safety guidelines while supporting colleagues to maintain positive customer

Formación

• Strong interpersonal and communication abilities.
• Proficient negotiation and conflict-resolution skills.
• Excellent organizational and prioritization capabilities.
• Confidence and resilience when handling disputes.
• Team-oriented mindset with flexibility to assist others.
• Commitment to compliance and safety standards.

Responsabilidades

• Handle inbound and outbound calls to recover funds.
• Enter and update damage claims accurately.
• Resolve customer inquiries by liaising with internal departments.
• Collaborate with Customer Service, Fleet, debt collectors, insurers, and third parties.
• Issue statements of claim when necessary.
• Negotiate effectively and apply problem-solving skills.
• Organize workflow, prioritize tasks, and ensure resources are available.
• Maintain resilience and objectivity in challenging situations.
• Support colleagues to foster teamwork.
• Comply with company policies, procedures, and health & safety requirements.
• Perform additional duties as reasonably requested by management.

Conocimientos

Excellent communication

Negotiation skills

Organizational skills

Resilience

Team-oriented

Compliance awareness

Descripción del empleo

We're looking for Claims Support Officer who will manages claims and customer requests with fairness, firmness, and proactive communication. The role requires strong interpersonal skills to deliver excellent outcomes and maintain positive customer relationships.

Key Responsibilities

• Handle inbound and outbound calls to recover funds.
• Enter and update damage claims accurately.
• Resolve customer inquiries by liaising with internal departments.
• Collaborate with stakeholders such as Customer Service, Fleet, debt collectors, insurers, and third parties.
• Issue statements of claim when necessary.
• Negotiate effectively and apply problem-solving skills.
• Organize workflow, prioritize tasks, and ensure resources are available.
• Maintain resilience and objectivity in challenging situations.
• Support colleagues to foster teamwork.
• Comply with company policies, procedures, and health & safety requirements.
• Perform additional duties as reasonably requested by management.

Key Attributes

• Excellent communication and negotiation skills.
• Strong organizational and prioritization abilities.
• Confidence and resilience in handling disputes.
• Team-oriented mindset with flexibility to assist others.
• Commitment to compliance and safety standards.