Non Life Claims Assistant

ETIQA LIFE AND GENERAL ASSURANCE PHILIPPINES, INC.; Makati; Presencial; PHP 279.000 - 502.000; Jornada completa

Descripción de la vacante

ETIQA Life and General Assurance Philippines, Inc. in Makati seeks a Non-Life Claims Assistant to oversee motor and non-motor claims processing from intake to settlement.

The role emphasizes timely, accurate, and fair handling with service excellence and regulatory compliance. You will coordinate with repair shops, medical providers, adjusters, and internal teams, ensuring complete documentation and reports while supporting continuous process improvements.

Formación

• 3–5 years of motor and non-motor claims processing experience.
• Strong understanding of motor repair processing and parts pricing.
• Bachelor’s degree in a business-related field.

Responsabilidades

• Oversee end-to-end processing of motor and non-motor claims.
• Ensure accurate assessment and fair settlement aligned with policy terms.
• Maintain compliance with internal guidelines and regulatory standards.
• Prepare Operations and Regulatory Reports.
• Coordinate with repair shops, medical providers, adjusters, and internal departments.
• Identify operational gaps and propose enhancements.
• Manage relationships with repair shops and third-party service partners.

Conocimientos

Claims processing

Customer service

Stakeholder management

Regulatory compliance

Educación

Bachelor’s degree in any business-related field

Descripción del empleo

The Non-Life Claims Assistant oversees the end-to-end processing of both motor and non-motor claims. This role ensures timely, accurate, and fair claims handling while maintaining service excellence, regulatory compliance, and operational efficiency.

To mitigate and resolve issues that may arise during the claims process.

Responsible as well for claims report, IC report and other reports that may require by the management.

Claims Operations Management

• Oversee the end-to-end processing of motor and non-motor claims
• Ensure accurate assessment and fair settlement aligned with policy terms
• Maintain compliance with internal guidelines and regulatory standards

Customer & Stakeholder Management

• Handle escalations and ensure excellent customer service
• Coordinate with repair shops, medical providers, adjusters, and internal departments

Reporting & Documentation

• Maintain accurate and timely claims records
• Prepare Operations and Regulatory Reports

Process and Continuous Improvement

• Identify operational gaps and propose enhancements
• Support implementation of new guidelines, systems, or workflows

Provider and Vendor Coordination

• Manage relationships with repair shops, and third-party service partners
• Monitor performance and escape delays or issues

Qualification

Bachelor’s degree in any business-related field or equivalent work experience

3-5 years of experience in motor and non-motor claims processing, automotive repair, or insurance is an advantage; Strong understanding of motor repair processing and parts pricing

Fraud, Investigation, and Risk Certifications

Basic Non-Life Training

Vendor Management